ZoogVPN Review

Our Verdict

Overall Rating: 6.8/10

ZoogVPN offers reasonable speed and privacy, along with a decent free version. However, it is not without its issues. The VPN frequently encountered server connection failures, struggled to bypass streaming services, and displayed inconsistent performance in our tests. Notably, we identified IP address leaks when using ZoogVPN’s kill switch on macOS, a feature that is entirely absent from its mobile applications. Given these shortcomings, there are numerous other VPNs available at similar or lower prices that deliver superior performance.

Ranked #27 out of 62 VPNs

ZoogVPN Category Ratings
  • Streaming: 5.3/10
  • Torrenting: 7.0/10
  • Privacy & Logging: 6.8/10
  • Speed: 9.4/10
  • Server Locations: 7.1/10
  • Bypassing Censorship: 7.2/10
  • Security & Features: 4.5/10
  • Ease of Use: 6.0/10
  • Customer Support: 7.5/10
  • Price & Value: 7.0/10
ZoogVPN Pros & Cons

Pros:

  • Fast local and international speeds
  • Compatible with BBC iPlayer and HBO Max
  • Servers optimized for P2P activity
  • Affordable pricing
  • Decent free version

Cons:

  • Frequent server connection issues
  • Absence of a kill switch on mobile devices
  • Kill switch leaks on macOS
  • Reliance on third-party DNS servers
  • Incompatibility with Netflix
  • Lack of advanced security features and unreliable customer support

Launched in May 2013, ZoogVPN is a well-established mid-tier VPN provider. Operated independently and registered in Greece, its operational base is located in Ukraine.

ZoogVPN offers both a free and a paid version. To evaluate the VPN thoroughly, we subjected both versions to our comprehensive testing procedures to determine their competitive standing.

ZoogVPN Key Data
Paid

Free

Data Cap Unlimited 10GB
Download Speed 95Mbps 93Mbps
Logging Policy No Identifying Data No Identifying Data
Data Leaks Yes Yes
Jurisdiction Greece (EU Member) Greece (EU Member)
Servers 71 5
IP Addresses 71+ 5+
Countries with Servers 42 5
US Netflix No No
Torrenting Permitted Permitted
Simultaneous Connections 10 1
Works In China Unreliable No
Support Live Chat Live Chat
Cheapest Price $1.87/mo over 24 months Free
Money-Back Guarantee 7-day Money-Back Guarantee
Official Website Zoog.com

Privacy & Logging Policy

Can You Trust ZoogVPN?

Privacy & Logging Policy Rating: 6.8/10

ZoogVPN does not retain any personally identifiable information such as IP addresses, DNS queries, or connection timestamps. Nevertheless, the service does record bandwidth usage and account details. Notably, ZoogVPN employs third-party DNS servers and has not undergone an independent audit. Furthermore, its logging practices have not been thoroughly examined in real-world scenarios. Consequently, if privacy is your primary concern, ZoogVPN may not be the most suitable option.

Rank: #23 out of 62 VPNs for Privacy & Logging Policy

Below is a summary of the information logged by ZoogVPN:

Data Type Logged by ZoogVPN
Account Information Yes
Browsing Activity No
Date of Last Connection No
Device Information No
DNS Queries No
Individual Bandwidth Usage Yes
Individual Connection Timestamps No
ISP No
Number of Simultaneous Connections No
Originating IP Address No
VPN Server IP No
VPN Server Location No
Privacy Policy Overview

ZoogVPN’s full privacy policy is accessible on its official website. While the service promotes itself as a no-logs VPN, it does collect certain data, including bandwidth information and account details such as email addresses.

Storing email addresses is a common practice among VPN providers, but it does allow ZoogVPN to potentially confirm user accounts to authorities. To safeguard your privacy, it is advisable to use a pseudonymous email address that does not contain personal information.

Notably, ZoogVPN does not log your originating IP address, DNS requests, timestamps, assigned IP address, or ISP details. This means the service cannot trace your browsing history to a specific user. However, we would prefer if ZoogVPN adopted a truly zero-logs policy, similar to those of Private Internet Access or Perfect Privacy.

Corporate Ownership

ZoogVPN’s ownership structure is somewhat complex. The service is operated by Zoog Services Single Member Private Company, incorporated in Greece but headquartered in Ukraine. Most of its employees are also based in Ukraine. Additionally, ZoogVPN is listed as a product of Softoria, a Ukrainian company with connections to several technology firms, including DataForSeo, RankActive, Traffmonetizer, and Dataimpulse.

We reached out to ZoogVPN for clarification on its ownership and employee details. ZoogVPN confirmed that both Softoria and ZoogVPN are owned by the same individual, though the identity of this person was not disclosed. The lack of transparency regarding the corporate structure and personnel is concerning. We prefer VPN services with clear ownership and operational transparency, as affiliations with advertising or data mining businesses can be problematic.

Audit and Warrant Canary Status

ZoogVPN does not undergo regular independent audits to verify its adherence to its privacy policy, unlike leading VPN providers. There have been no significant incidents, such as server seizures or legal cases, to demonstrate its commitment to not logging user IP addresses or browsing history.

Furthermore, ZoogVPN’s Warrant Canary has not been updated since March 2022. We had previously requested an update at that time. The service also leases all its servers and has not implemented diskless servers, unlike ExpressVPN.

DNS Server Usage

Our IP and DNS leak tests revealed that ZoogVPN successfully passed IPv4, IPv6, and WebRTC leak checks. However, it was unable to mask our geolocation and utilizes third-party DNS servers.

zoogvpn-leak-test-fail

As illustrated in the image above, ZoogVPN does not utilize first-party DNS servers. Instead, it routes all traffic through Google DNS servers.

While this practice does not constitute a complete breach of anonymity—since your requests are mixed with many others—it does compromise privacy, particularly for users who prioritize online confidentiality with their VPN.

It is common for lower to mid-tier VPN providers to use third-party DNS servers. However, for ZoogVPN to improve its standing in this area, it would need to address this issue and implement its own DNS servers.

Security & Technical Features Overview

Minimal Security & Missing Key Features

Security & Technical Features Rating: 4.5/10

ZoogVPN provides a fundamental level of security with industry-standard encryption and support for OpenVPN and WireGuard protocols. However, it lacks several advanced features typically expected from a comprehensive VPN service. Notably, its kill switch function, which is intended to prevent IP leaks, failed on macOS, and the mobile applications lack a kill switch entirely, presenting a significant security gap. While ZoogVPN will encrypt your data, those seeking more robust security features may need to explore other options.

Rank: #43 out of 62 VPNs for Security & Technical Features

For a detailed overview of ZoogVPN’s encryption and technical features, please refer to the information below:

Protocols

Protocols Available in ZoogVPN
IKEv2/IPSec Yes
OpenVPN (TCP/UDP) Yes
TLS VPN Yes
WireGuard No

Encryption

Encryption Available in ZoogVPN
AES-128 No
AES-192 No
AES-256 Yes
Blowfish No
ChaCha20 No

Security

Security Available in ZoogVPN
Diskless Servers No
DNS Leak Blocking No
First-party DNS No
IPv6 Leak Blocking No
Supports TCP Port 443 No
VPN Kill Switch Yes
WebRTC Leak Blocking No

Advanced Features

Advanced Features Available in ZoogVPN
Ad Blocker No
Dedicated IP No
Double VPN No
SOCKS No
Split Tunneling No
Static IP No
Tor over VPN Server No
Tracker Blocker No

ZoogVPN offers the essential security features but lacks additional enhancements.

It defaults to OpenVPN, one of the most secure connection protocols, and has also integrated WireGuard.

Traffic is encrypted using AES-256, a cipher renowned for its robustness and considered virtually unbreakable.

ZoogVPN-Settings-on-macOS-1-scaled

Beyond its fundamental features, ZoogVPN lacks advanced functionalities such as split tunneling and Double VPN. While this may suffice for casual users, those with more experience in VPN services might find the limited options somewhat restrictive.

The service does include a VPN kill switch for both Windows and Mac platforms, designed to prevent personal data leaks in the event of an abrupt VPN connection drop. However, our testing revealed some issues with ZoogVPN’s kill switch, which are detailed below.

Unlike NordVPN, which provides comprehensive software release notes, ZoogVPN does not offer update notes for any of its platforms. This lack of transparency means users might miss out on critical information regarding important bug fixes and new features.

ZoogVPN’s Server Ownership

ZoogVPN operates a mix of bare-metal (physical) servers located in the specified regions. While the service owns some of these servers, the majority are leased from reputable third-party providers.

The ZoogVPN application does not distinguish between virtual and physical servers. However, the company has confirmed via email that servers located in “exotic” locations may be virtual. This approach is less robust compared to ExpressVPN, which maintains complete ownership of its physical server network, or Private Internet Access (PIA), which clearly identifies its virtual servers.

Issues with Kill Switch on macOS

Our testing of ZoogVPN’s kill switch yielded mixed results. On Windows, the kill switch functioned effectively and did not reveal our real IP address. Conversely, on macOS, we observed that ZoogVPN leaked our real IP address both when switching servers and during internet interruptions.

zoogvpn-kill-switch-fail

ZoogVPN Security and Feature Review

ZoogVPN’s kill switch functionality is currently ineffective on macOS, which diminishes its reliability for Apple computer users. The lack of a functional kill switch on mobile devices is particularly concerning, given that many mid-tier VPNs offer this feature on Android platforms.

Areas for Improvement

ZoogVPN’s security offerings are basic and may suffice for casual or novice users. However, for enhanced security and additional features, other VPN services often provide more robust options at competitive prices.

To elevate its security standards, ZoogVPN should consider incorporating the following enhancements:

  • A functional kill switch for both iOS and Android devices.
  • Options for dedicated or static IP addresses to mitigate IP address blocklisting and reduce CAPTCHA interruptions.
  • Support for double or multihop VPN servers to bolster security and privacy.
  • Open-source code to enhance transparency and trustworthiness.
  • Smart DNS capabilities to bypass geo-restrictions on streaming services.

Speed Performance

Both Premium & Free Versions Are Surprisingly Fast

Speed Rating: 9.4/10

ZoogVPN demonstrates commendable performance across both its Premium and Free versions. On local connections, we observed a minimal speed reduction of just 5%, indicating impressive efficiency. For international connections, the average speed loss was 18%, reflecting robust long-distance performance. While ping times for international connections could be optimized, the impact is generally negligible for most users. It is worth noting that ZoogVPN Free is not as fast as the Premium version.

Ranked #13 out of 62 VPNs for Speed

ZoogVPN’s speed capabilities are impressive, delivering strong performance on both short-distance and long-distance connections.

zoogvpn-speedtestus-windows-

When connecting to nearby VPN servers, ZoogVPN consistently delivered fast upload and download speeds, facilitating HD streaming and seamless torrenting. These performance metrics surpass those of other mid-tier VPNs we have reviewed.

Below is a table displaying the speed test results for ZoogVPN:

No VPN (New York) US (New York) Canada (Toronto) US (Los Angeles) UK (London) Germany (Berlin) Brazil (São Paulo) Japan (Tokyo) South Africa (Johannesburg) Australia (Sydney)
Server Location rFb3dB09 usa flag - ZoogVPN rFb3dB09 usa flag - ZoogVPN WoTv5Vvu canada flag - ZoogVPN rFb3dB09 usa flag - ZoogVPN dHeUYe6K uk flag - ZoogVPN iEI3xgej germany flag - ZoogVPN 4CaWLzHZ brazil flag - ZoogVPN M33DfTj2 japan flag - ZoogVPN lbYz5PwI south africa flag - ZoogVPN GBxJPLv7 australia flag - ZoogVPN
Download Speed 100Mbps 95Mbps 93Mbps 95Mbps 88Mbps 87Mbps 96Mbps 89Mbps 41Mbps 78Mbps
Upload Speed 100Mbps 94Mbps 94Mbps 96Mbps 95Mbps 96Mbps 78Mbps 93Mbps 38Mbps 94Mbps
Ping 1ms 6ms 19ms 90ms 76ms 88ms 113ms 146ms 571ms 208ms
Distance 0mi 5mi 300mi 2,500mi 3,500mi 4,000mi 4,800mi 6,700mi 8,000mi 9,900mi

While ping times were slightly less impressive, they are unlikely to impact the majority of users. For a lesser-known VPN service, ZoogVPN demonstrates commendable speed performance.

These speeds ensure smooth streaming, torrenting, and browsing without buffering or lag.

ZoogVPN Free Speed Tests

ZoogVPN Free performs exceptionally well for a no-cost VPN service. Our tests indicate that the free version’s speeds are nearly on par with those of the premium version. This positions ZoogVPN as one of the fastest free VPNs available, with no noticeable speed throttling.

zoogvpnfree-speedtestuk-windows

For optimal speeds, we recommend selecting a server geographically close to your location. However, since ZoogVPN Free has servers in only five countries, many users may not have access to a nearby server.

To address this limitation, consider using an alternative free VPN, such as TunnelBear Free, which offers access to servers in 47 countries.

Below is a table illustrating the speed test results for ZoogVPN Free:

No VPN (New York) US (New York) UK (London) Germany (Berlin)
Server Location rFb3dB09 usa flag - ZoogVPN rFb3dB09 usa flag - ZoogVPN dHeUYe6K uk flag - ZoogVPN iEI3xgej germany flag - ZoogVPN
Download Speed 100Mbps 93Mbps 88Mbps 86Mbps
Upload Speed 100Mbps 88Mbps 42Mbps 23Mbps
Ping 1ms 17ms 79ms 85ms
Distance 0mi 5mi 3,500mi 4,000mi

Server Locations

Which Countries Does ZoogVPN Serve?

Server Locations Rating: 7.1/10

ZoogVPN boasts servers in 42 countries and 38 cities, placing it above average in terms of geographical coverage. However, it does not rival the leading VPN providers, some of which offer server access in double the number of countries. While some of ZoogVPN’s servers are physical, the majority are leased from third-party providers. Notably, ZoogVPN Free offers a solid selection of five server locations across Europe, Asia, and North America.

Rank: #35 out of 62 VPNs for Server Locations

  • 42 Countries
  • 38 Cities
  • 71+ IP Addresses

ZoogVPN’s server network spans the following regions:

Continent
ZoogVPN Premium Countries
ZoogVPN Free Countries
Europe
21
3
Asia
13
1
South America
2
0
North America
3
1
Oceania
2
0
Africa
1
0

Like many VPN services, ZoogVPN predominantly features servers located in Europe. For users in Africa or Oceania, there are only one or two nearby options.

All ZoogVPN servers are bare-metal, meaning they are physically situated in the countries they claim to be in. This setup helps ensure that you experience speeds that are closer to what you would expect.

With ZoogVPN Free, users have access to an IP address in five locations, including Singapore. Although this is half the number of server locations offered by Windscribe Free, it is uncommon for free VPN services to include servers in Asia. This feature makes ZoogVPN a noteworthy choice for Android users.

A ZoogVPN subscription provides access to several specialized servers optimized for streaming, torrenting, and obfuscation. These servers are designed to deliver enhanced performance for specific tasks and are clearly marked with icons in the app.

zoogvpn-specialised-servers

Here’s a table detailing the number of specialized servers ZoogVPN offers:

Subscription
ZoogVPN Premium
ZoogVPN Free
Streaming Servers
25
3
Obfuscated Servers
16
2
P2P Servers
25
1

Streaming Performance

Unable to Unblock US Netflix, DAZN, or Hulu

Streaming Rating: 5.3/10

ZoogVPN’s streaming capabilities fall short of expectations. Despite offering numerous servers optimized for streaming, the effectiveness of these servers is inconsistent. While ZoogVPN successfully accessed Amazon Prime Video, BBC iPlayer, Disney+, HBO Max, and ITVX, it was unable to unblock any Netflix libraries, Hulu, or DAZN. Additionally, its Amazon Fire TV app does not support unblocking geo-restricted content.

Ranked #26 out of 62 VPNs for Streaming

Below are the results from our streaming tests using ZoogVPN:

Streaming Platform Works with ZoogVPN Works with ZoogVPN Free
Amazon Prime Video Yes No
BBC iPlayer Yes No
Channel 4 No No
Disney+ Yes No
Hotstar India No No
Hulu No No
ITVX Yes No
Max Yes Yes
Netflix US No No

ZoogVPN offers a range of streaming-optimized servers across various locations, clearly indicated by a play button symbol.

However, their effectiveness can be inconsistent. While we successfully unblocked geo-restricted content on platforms such as Amazon Prime Video, BBC iPlayer, Disney+, and ITV Hub, we encountered issues accessing any Netflix libraries, including the US version.

To determine which servers are optimized for your preferred streaming service, you can refer to ZoogVPN’s network status page.

Regarding video quality, ZoogVPN provides speeds sufficient for Full HD streaming with minimal buffering.

Streaming Performance of ZoogVPN

In our tests, ZoogVPN effectively bypassed geo-restrictions on BBC iPlayer and ITVX. We were able to stream popular shows like Doctor Who, Industry, and Love Island without encountering blocks or buffering.

ZoogVPN-with-BBC-iPlayer-on-macOS

ZoogVPN and US Netflix Access

ZoogVPN was unsuccessful in granting access to US Netflix or any other international Netflix libraries. For a reliable VPN that consistently unblocks US Netflix and other streaming services, ExpressVPN is recommended as the top choice for streaming.

zoogvpn-netflix-windows

Despite its limitations with Netflix, ZoogVPN effectively allowed streaming of Amazon Prime Video, Disney+, HBO Max, and YouTube.

ZoogVPN Free Does Not Access US Netflix

ZoogVPN Free offers fewer unblocking capabilities compared to its premium version, a common characteristic of free VPN services. Its 10GB monthly data limit restricts continuous streaming, which depletes after approximately four hours of Full HD content.

While ZoogVPN Free was unable to access US Netflix or Disney+, it did intermittently unblock HBO Max. We successfully streamed “The Last of Us” in HD without experiencing buffering issues.

zoogvpn-hbo-max

ZoogVPN Free doesn’t come with any streaming-optimized servers for US streaming services, but it does for Singapore.

Torrenting

P2P-Optimized Servers: 25

Torrenting Safety Rating: 7.0/10

ZoogVPN provides 25 servers optimized for peer-to-peer (P2P) file sharing. However, it is not the most secure option for torrenting. While it includes a kill switch on desktop platforms, the functionality is unreliable on macOS. Additionally, certain applications within ZoogVPN monitor individual bandwidth usage, and the service does not support port forwarding.

Rank: #23 out of 62 VPNs for Torrenting

Torrenting Attribute
ZoogVPN Paid
ZoogVPN Free
Average Download Bitrate
9.6MiB/s
6.4MiB/s
No. of P2P Servers
25
1
Logging Policy
No Identifying Data
No Identifying Data
Kill Switch
Yes
Yes
Port Forwarding
No
No

ZoogVPN’s premium subscription includes P2P servers optimized specifically for torrenting. These servers are clearly labeled in the app’s server list and are available in 16 countries, including Canada, the United States, and several locations across Europe and Asia-Pacific.

In our testing, these servers delivered a notable average bitrate of 9.6 MiB/s, outperforming ExpressVPN (9.4 MiB/s) and coming close to NordVPN (9.8 MiB/s), which are considered among the top VPNs available.

However, despite the impressive speeds, ZoogVPN falls short in terms of security and privacy for torrenting. On mobile devices and macOS, the service tracks and displays historical usage data from the moment you activated your account. Additionally, the kill switch functionality on macOS is problematic, as it fails to prevent IP address leaks when the connection drops. This presents a significant security risk for users relying on the VPN for torrenting protection.

zoogvpn-qbittorrent-windows

If you are considering purchasing or using a free VPN for torrenting, we strongly recommend evaluating Private Internet Access or PrivadoVPN Free. These options offer superior security and privacy for torrenting. They provide reliable kill switches, robust privacy policies, and advanced leak protection. In comparison, ZoogVPN has been noted for potential vulnerabilities, including DNS and IP address leaks on macOS.

Bypassing Web Censorship with ZoogVPN

Effectiveness in China

Bypassing Censorship Rating: 7.2/10

ZoogVPN’s performance in circumventing censorship varies significantly across regions such as China, Russia, Turkey, and the UAE. In our tests, using obfuscated servers, automatic protocol selection, and a South Korean server allowed access to YouTube despite the Great Firewall. However, the connection process was notably slow, taking up to five minutes, a common issue with VPNs in restricted areas. Unfortunately, ZoogVPN was unable to consistently bypass China’s Great Firewall upon subsequent testing.

Ranked #16 Out of 62 VPNs for Bypassing Web Censorship

ZoogVPN offers obfuscated servers and a feature known as “Zoogshadowing” designed to counter online censorship. While these tools can provide temporary access, their long-term reliability remains questionable.

zoogvpn-bypassing-censorship

During our recent tests in China with ZoogVPN, we observed that connecting to a South Korean obfuscated server (KR – Seoul 2) took over five minutes. However, once connected, the VPN successfully bypassed restrictions, allowing us access to YouTube and other censored websites.

It is worth noting that while ZoogVPN’s paid version can occasionally circumvent some firewalls, its free version falls short in censored regions. We were unable to establish a connection with any server using ZoogVPN Free in China.

For those seeking a reliable free VPN for use in restricted areas, we recommend considering Windscribe Free. It offers six additional server locations and superior obfuscation tools for better performance in censored environments.

Device and OS Compatibility

Custom Applications for Diverse Devices, Including Firestick and Android TV

Device Compatibility

ZoogVPN demonstrates impressive compatibility for a mid-tier VPN, offering custom applications for an extensive array of devices. This includes popular platforms such as Windows, Mac, iOS, Android, Fire TV Stick, and Android TV. Notably, ZoogVPN supports up to 10 simultaneous connections, surpassing the industry average of five. While it does not provide browser extensions, it can be installed at the router level for comprehensive home coverage.

Applications

ZoogVPN provides applications for the following devices:

  • Windows
  • Mac
  • iOS
  • Android
  • Linux

Installation is also feasible on Linux and routers, though it requires manual configuration.

With a single subscription, you can use ZoogVPN on up to 10 devices concurrently, a notable advantage over many of its primary competitors.

Summary of Key Differences in ZoogVPN’s Applications:
Platform Protocols Kill Switch Obfuscation
Windows IKEv2, OpenVPN, WireGuard, Shadow, ZoogTLS Yes Yes
macOS OpenVPN, IKEv2 Yes No
iOS IKEv2, OpenVPN, WireGuard No No
Android OpenVPN, WireGuard No Yes
Games Consoles & Streaming Devices
  • Apple TV
  • Amazon Fire TV
  • Chromecast
  • Nintendo
  • PlayStation
  • Roku
  • Xbox

To safeguard your streaming devices, ZoogVPN offers dedicated applications for both the Amazon Fire TV Stick and Android TV. Additionally, you can configure ZoogVPN on your router to secure multiple devices simultaneously. This router setup is not recommended for beginners due to its complexity; however, ZoogVPN provides detailed instructions on its website for more advanced users.

Ease of Use

Simple Yet Unattractive Apps

Ease of Use Rating: 6.0/10

ZoogVPN provides straightforward applications that are user-friendly and suitable for newcomers or those using the free version for occasional use. However, this simplicity comes with limitations in performance, including slow connection speeds and frequent disconnections.

ZoogVPN is ranked #45 out of 62 VPNs for ease of use.

Installation and setup of ZoogVPN across our test devices were straightforward, aided by accessible tutorials available on their website. You can download ZoogVPN and start using it for free on all major platforms once your email address is verified. The app versions are basic, featuring only a protocol selection and a kill switch toggle.

While these features are adequate, frequent connection failures detract from the overall ease of use. Users may experience prolonged wait times for connection attempts, which can be frustrating if VPN usage is frequent.

Detailed Interface Review

Desktop & Laptop (Windows & Mac)

ZoogVPN’s desktop clients exhibit notable differences, such as the variety of available protocols and whether the client interface can be resized.

The Windows client performs better, with fewer bugs and more intuitive navigation compared to its Mac counterpart. Both desktop versions include fundamental features: OpenVPN support, a kill switch, and the option to launch the application on startup.

zoogvpn-windows-vs-mac

During our evaluation, we identified several issues with ZoogVPN on macOS. The application window remains fixed at the center of the screen post-login, with no options to move or resize it. This limitation affects user flexibility and convenience.

Additionally, we encountered frequent connection failures when using ZoogVPN’s OpenVPN protocol on our MacBook Pro. While the IKEv2 protocol is operational, it is not as secure as OpenVPN. In contrast, other VPN services such as PrivateVPN and NordVPN consistently provide reliable OpenVPN connections across major platforms.

Mobile (iPhone & Android)

ZoogVPN’s mobile applications, available for download from official app stores, are user-friendly and easy to install. However, they lack advanced features such as split tunneling and double VPN.

The mobile apps adopt a similar unremarkable green and gray color scheme found in their desktop counterparts.

We were also concerned to find that ZoogVPN tracks and displays historical data usage from the moment you activate your account. This feature not only appears unnecessary and intrusive but also indicates that ZoogVPN logs individual bandwidth usage.

zoogvpn-android-vs-ios

ZoogVPN’s offerings on Android and iOS are less competitive compared to other VPNs. A notable advantage is that the ZoogVPN Free version on iOS does not require an email address for use.

In contrast, the free version on Android and other platforms necessitates providing an email address for account verification.

Amazon Fire TV & Android TV

ZoogVPN offers custom applications for Amazon Fire TV and Android TV that are designed to be user-friendly, even for beginners. However, these apps fall short in their ability to effectively unblock geo-restricted video content.

Additionally, they lack essential features for more advanced users. The service provides only a single protocol option—OpenVPN—and does not include a kill switch to safeguard against IP address leaks.

zoogvpn-fire-tv

Unlike other ZoogVPN applications, the Amazon Fire TV and Android TV versions do not offer the option to search for servers by country. Instead, users must manually scroll through the entire list of available servers.

Additionally, while the full range of ZoogVPN’s servers is not accessible on Amazon Fire TV, users can connect to 23 specialized streaming servers.

Customer Support Overview

Intermittent Live Chat Support

ZoogVPN offers a variety of customer support options, including an online FAQ database, setup guides, and additional resources. Users can also reach out via email for specific inquiries or utilize the live chat feature for prompt assistance. While the support is generally effective, the live chat service is not available 24/7, and the website could benefit from more detailed information.

Customer Support Rating: 7.5/10

ZoogVPN is ranked #31 out of 62 VPNs for customer support.

Customer Support Available in ZoogVPN
24/7 Email Support No
24/7 Live Chat Support No
Chatbot No
Email Yes
Email Support via Online Form No
Live Chat Support Yes
Online Resources Yes
Tutorial Videos No

Although ZoogVPN’s live chat support is available intermittently, it provides valuable assistance for straightforward inquiries. However, it is worth noting that many mid-tier to top-tier VPN services offer 24/7 live chat support, and it is disappointing that ZoogVPN has yet to implement this feature.

For more complex technical issues, we advise utilizing ZoogVPN’s email ticketing system. Although responses took about an hour, they were ultimately informative and addressed our concerns effectively.

zoogvpn-customer-support-dropshadow

The ZoogVPN website features a basic FAQ section and setup wizards for various platforms. However, the available online resources are limited and lack comprehensive coverage.

Price & Value

Affordable Yet Limited Refund Policy

Price & Value Rating: 7.0/10

ZoogVPN offers a very low price on its longest subscription plan, but higher-quality VPNs are available at a comparable cost. The service provides a limited seven-day refund period and includes unusual conditions such as a 5% administrative fee. Although the free version does not require payment details, it does ask for an email address on certain devices.

Ranked #19 out of 62 VPNs for Price & Value

For a lesser-known VPN service to compete with top providers, it must offer an appealing price point, and ZoogVPN certainly delivers in this regard.

Its two-year subscription plan is among the most affordable VPN services available.

ZoogVPN’s paid subscription options are as follows:

  • Monthly: $9.99/month, billed at $9.99 every month
  • 12 Months: $2.99/month, billed at $35.99 annually (77% savings)
  • 2 Years: $1.87/month, billed at $44.99 every two years (86% savings)

At $1.87 per month with the two-year plan, ZoogVPN is one of the most cost-effective VPN options we’ve encountered. The 12-month plan is also highly economical at $2.99 per month. Even the month-to-month plan at $9.99 is quite affordable.

Despite its competitive pricing, ZoogVPN may not offer the best value compared to other options. For instance, for just 32 cents more per month, Private Internet Access (PIA) provides faster speeds, a more extensive server network, an effective kill switch on all major devices, and a court-verified no-logs policy.

Payment & Refund Options

ZoogVPN accepts payments through the following methods:

  • American Express
  • Bitcoin
  • Mastercard
  • PayPal
  • UnionPay
  • Visa

In addition to standard payment methods such as credit and debit cards, PayPal, and Bitcoin, ZoogVPN also accepts payments via Paymentwall, which supports various international payment methods including AliPay.

ZoogVPN offers a seven-day money-back guarantee for new users who pay with credit/debit cards or PayPal, though this guarantee includes some conditions:

  • A full refund is not available if more than 2GB of data has been used; ZoogVPN may offer a partial refund at its discretion.
  • A partial refund may be granted if only some of the desired services are unavailable.
  • Even if eligible for a refund, a 5% administrative fee applies.

These conditions, particularly the administrative fee, are atypical in the VPN industry. We recommend that ZoogVPN consider adopting a more straightforward refund policy similar to those offered by ExpressVPN or NordVPN.

Additionally, ZoogVPN provides a free version that allows users to trial the service before committing to a subscription. This free version includes a limit of 10GB of data and access to five VPN server locations.

ZoogVPN Free

ZoogVPN offers a fully free VPN service with straightforward registration that does not require payment details. The free version provides access to five server locations: the United States, the United Kingdom, Germany, Singapore, and the Netherlands.

Users are allotted 10GB of data per month, which, while limited, is among the most generous data allowances available in free VPN services. The only exception is ProtonVPN Free, which imposes no data restrictions.

zoogvpn-free

ZoogVPN offers a completely free VPN service with easy registration and no requirement for payment details. The free plan provides access to five server locations: the United States, the United Kingdom, Germany, Singapore, and the Netherlands.

However, there are some limitations to be aware of. The service is restricted to a single device connection and uses 128-bit encryption, which is less secure than the AES-256 encryption found in the premium version. Users are allotted 10GB of data per month, sufficient for approximately four hours of Full HD content. Notably, the Amsterdam server is optimized for P2P traffic, making it suitable for torrenting.

While ZoogVPN Free is not the most secure free VPN available, it does offer a security package similar to the premium version, including the OpenVPN protocol, and adheres to the same privacy policy. Additionally, users will not experience speed throttling or intrusive pop-up ads.

For those seeking a straightforward, free VPN for browsing the internet without commitments, ZoogVPN is a commendable option to consider.

I'm Mihir Thumar, a dedicated movie enthusiast who never misses the release of new movies or TV series. My discovery of VPN and IPTV services unlocked a world of entertainment, providing a vast selection of TV channels, movies, and web series—all in one place.

Leave a Comment