Our Verdict
Overall Rating: 4.1/10
VPN Proxy Master does not meet safety standards for a VPN service. The software is prone to excessive data logging, exhibits slow performance, and is supported by unsatisfactory customer service. Additionally, it fails to adequately encrypt user traffic and has been found to contain harmful functions and malware in its Android application.
Ranked #37 out of 62 VPNs
VPN Proxy Master Category Ratings:
- Streaming: 3.0/10
- Torrenting: 4.5/10
- Privacy & Logging: 3.0/10
- Speed: 8.8/10
- Server Locations: 7.4/10
- Bypassing Censorship: 0.1/10
- Security & Features: 2.0/10
- Ease of Use: 2.5/10
- Customer Support: 3.5/10
- Price & Value: 2.5/10
Pros:
- Unlimited free data on Android and iOS
- Utilizes OpenVPN protocol
Cons:
- Excessive personal data collection
- Strong associations with China
- History of malware
- Inadequate traffic encryption
- Limited server availability (one for iOS)
- Inability to access streaming sites
Despite its popularity as a free VPN option, VPN Proxy Master does not offer a secure experience.
Our analysis reveals that both the free and paid versions of the app exhibit significant security and usability issues. During our security tests, we identified malware and intrusive permissions in the Android application. Furthermore, the VPN service failed to properly encrypt our internet traffic, a fundamental VPN function.
Although VPN Proxy Master’s logging policy has seen some improvement, it still records excessive personal data, including information about your internet service provider, bandwidth usage, and VPN server locations. We find this level of data collection concerning and not aligned with robust privacy practices.
VPN Proxy Master Key Data
| Paid | Free | |
|---|---|---|
| Data Cap | Unlimited | 500MB |
| Download Speed | 93Mbps | 50Mbps |
| Logging Policy | Some User Logs | Some User Logs |
| Data Leaks | No | No |
| Jurisdiction | Singapore (SIGINT Member) | Singapore (SIGINT Member) |
| Servers | 6000 | Not disclosed |
| IP Addresses | Not disclosed | Not disclosed |
| Countries with Servers | 37 | 5 |
| US Netflix | No | No |
| Torrenting | No | No |
| Simultaneous Connections | 6 | 6 |
| Works In China | No | No |
| Support | Live Chat | Live Chat |
| Cheapest Price | $3.75/mo over 24 Months | N/A |
| Money-Back Guarantee | 30-day Money-Back Guarantee | – |
| Official Website | Vpnproxymaster.com | |
Privacy & Logging Policy
Concerning Ties to China
Privacy & Logging Policy Rating: 3.0/10
VPN Proxy Master is operated by a company with connections to the Chinese Communist Party, raising significant privacy concerns. Although there have been recent improvements to its logging policy, the VPN still collects excessive and unnecessary data. Additionally, VPN Proxy Master is known to sell user data to advertising partners. Due to these issues, we cannot endorse this VPN as a trustworthy or privacy-conscious option.
Ranked #42 out of 62 VPNs for Privacy & Logging Policy
Data Logged by VPN Proxy Master
| Data Type | Logged by VPN Proxy Master |
|---|---|
| Account Information | Yes |
| Browsing Activity | No |
| Date of Last Connection | No |
| Device Information | Yes |
| DNS Queries | No |
| Individual Bandwidth Usage | Yes |
| Individual Connection Timestamps | No |
| ISP | Yes |
| Number of Simultaneous Connections | No |
| Originating IP Address | No |
| VPN Server IP | No |
| VPN Server Location | Yes |
Since Lemon Clove acquired VPN Proxy Master, there have been notable improvements to its logging policy. Previously, the VPN recorded users’ IP addresses and connection timestamps without aggregation or anonymization.
Currently, VPN Proxy Master logs details such as your VPN server location, Internet Service Provider (ISP), and individual bandwidth usage. This data is aggregated to “maintain its service” while aiming to protect your privacy.
While it is common for VPNs to retain certain data points, such as usernames, passwords, and payment information, to support their operations, many other VPNs manage to do so with minimal data collection.
Despite the improvements, we remain concerned about VPN Proxy Master’s practice of logging your ISP and the location of the VPN server you connect to. This level of data collection continues to raise privacy concerns.
VPN Proxy Master does not keep the most intrusive types of logs, such as IP addresses or browsing history. However, it still collects more data than what is considered ideal for a truly private service.
We recommend that VPN Proxy Master undergo an independent audit of its logging practices and app security to ensure that data is appropriately aggregated and deleted.
Free Version and Advertiser Tracking
VPN Proxy Master’s Privacy Policy reveals that users of its free service may be subject to third-party tracking. Notable advertising partners include Facebook, AdMob, UnityAD, Vungle, and Smaato. These partners are permitted to set and access their own cookies, pixel tags, and similar technologies on VPN Proxy Master’s services. Additionally, the VPN shares aggregated data with these advertising partners.
The free version of VPN Proxy Master funds itself by selling user data and allowing advertisers to track users.
Ownership and Corporate Structure
VPN Proxy Master is currently owned by Lemon Clove Pte. Limited, having previously been under Innovative Connecting PTE. Limited. These entities are essentially the same. The developer, All Connected Co., is a subsidiary of Innovative Connecting, both of which have connections to mainland China.
Our research indicates that the same company email address is used for VPN Proxy Master and several other VPNs, including Turbo VPN, VPN Robot, VPN Monster, and VPN Snap. This suggests a single opaque company may be behind multiple low-quality free VPN services.
The director of Lemon Clove/Innovative Connecting, Danian Chen, a Chinese national described as a significant young leader in China by Fortune China, further raises concerns. Successful businesses in China often face pressure to cooperate with the Chinese Communist Party (CCP) and the Chinese military.
Singapore, where Lemon Clove is based, is also part of SIGINT Seniors Pacific, an intelligence coalition that includes the U.S. National Security Agency (NSA) and partners such as India, South Korea, and Thailand.
In summary, we strongly recommend selecting a different VPN service that is headquartered in a privacy-centric location and has no links to China. Many VPNs offer superior privacy protection without unnecessary data collection.
Security & Technical Features
Security Features & Malware Detection
Security & Technical Features Rating: 2.0/10
VPN Proxy Master has been assessed as a subpar choice for secure VPN usage. Although it claims to utilize AES-256 encryption, our packet-inspection tests revealed that it fails to properly encrypt internet traffic. Additionally, our examination of the Android app uncovered malware. While the VPN includes some fundamental security features, such as OpenVPN and a kill switch, these are overshadowed by significant security flaws, rendering it inadequate for safe use.
Ranked #54 out of 62 VPNs for Security & Technical Features
The table below details the VPN protocols, encryption ciphers, and technical features provided by VPN Proxy Master:
Protocols
| Protocols | Available in VPN Proxy Master |
|---|---|
| IKEv2/IPSec | Yes |
| L2TP/IPSec | Yes |
| OpenVPN (TCP/UDP) | Yes |
| WireGuard | No |
Encryption
| Encryption | Available in VPN Proxy Master |
|---|---|
| AES-128 | No |
| AES-192 | No |
| AES-256 | Yes |
| Blowfish | No |
| ChaCha20 | No |
Security
| Security | Available in VPN Proxy Master |
|---|---|
| Diskless Servers | No |
| DNS Leak Blocking | No |
| First-party DNS | No |
| IPv6 Leak Blocking | No |
| Supports TCP Port 443 | No |
| VPN Kill Switch | Yes |
| WebRTC Leak Blocking | No |
Advanced Features
| Advanced Features | Available in VPN Proxy Master |
|---|---|
| Ad Blocker | No |
| Dedicated IP | No |
| Double VPN | No |
| SOCKS | No |
| Split Tunneling | Yes |
| Static IP | No |
| Tor over VPN Server | No |
| Tracker Blocker | No |
We are disappointed to note that VPN Proxy Master’s software is not open-source, preventing external scrutiny of its code. Furthermore, it does not provide regular third-party security audits, which could otherwise validate the robustness and security of its VPN infrastructure.
Wireshark Encryption Test Results on Windows
To evaluate VPN Proxy Master encryption effectiveness, we employed Wireshark, a packet-inspection tool. The results revealed that VPN Proxy Master failed to properly encrypt HTTP requests, leaving data within the VPN tunnel vulnerable and readable by third parties.
Encryption and Security Concerns with VPN Proxy Master
A fundamental feature of an effective VPN service is robust encryption of online traffic. However, VPN Proxy Master has been found lacking in this essential aspect.
Malware Detection in Android App
In 2018, our examination of free VPN services uncovered serious issues with VPN Proxy Master’s Android application. The app was flagged as containing invasive functions and malware. Specifically, it tested positive for a Potentially Unwanted Program (PUP.HighConfidence) and exhibited three concerning functions: getLastKnownLocation, getDeviceId, and execute system command.
These functions pose significant privacy risks. They can be exploited to gather sensitive information, including your location and device details. While the execute system command function could theoretically be used to measure ping times, VPN Proxy Master has not provided clarity on its purpose.
By 2023, VPN Proxy Master has made significant strides in improving its security and has removed these problematic functions. Despite these advancements, the app’s history of incorporating viruses and dangerous functions may deter users who prioritize security.
Protocol Support
VPN Proxy Master supports the OpenVPN protocol but does not offer WireGuard. The service does not disclose its default tunneling protocol, unlike many VPN providers such as Private Internet Access (PIA) and Windscribe, which clearly indicate the protocol in use on their home screens.
The effectiveness of a VPN is significantly influenced by the strength of its protocols. VPN Proxy Master’s reliance on IPSec and L2TP protocols, which are not robust enough to be used as the sole protection mechanism, raises concerns.
While the service does offer OpenVPN, we strongly recommend prioritizing its use. However, given the overall limitations and issues, we advise against using VPN Proxy Master entirely.
Paywalled Kill Switch
A VPN kill switch is essential for maintaining online privacy. It prevents your real IP address from being exposed if your VPN connection drops unexpectedly. Unfortunately, VPN Proxy Master restricts access to its kill switch feature to paid subscribers only.
This limitation leaves users of the free version vulnerable to potential data leaks, compromising their security and privacy for the sake of profit.
Security-focused free VPNs such as Proton VPN Free and Windscribe Free provide essential features like a kill switch to ensure user protection, reflecting their commitment to user privacy.
Recommended Technical Improvements
VPN Proxy Master currently lacks several advanced features that are crucial for enhanced security and user experience. We recommend the addition of the following technical capabilities:
- Effective AES-256 Encryption: Implement strong encryption standards to ensure robust data protection.
- Kill Switch for Free Users: Provide a kill switch to all users, not just paid subscribers, to safeguard against accidental exposure of real IP addresses.
- WireGuard Support: Incorporate WireGuard for faster and more secure connections.
- IP and DNS Leak Protection: Ensure protection against potential IP and DNS leaks to maintain user privacy.
- Split Tunneling: Enable split tunneling across all devices to allow selective routing of traffic through the VPN.
- Open-Source Software: Transition to open-source software to enhance transparency and allow the community to review and verify app security.
- Ad Blocker: Integrate an ad blocker to prevent advertisements from appearing on web pages.
- Multi-Hop Server: Introduce multi-hop server capabilities to further enhance the security and privacy of VPN connections.
Streaming
Doesn’t Work with US Netflix
Rating: 3.0/10
VPN Proxy Master’s premium version falls short in bypassing geo-restrictions for streaming content. It has limited effectiveness, working with only a few UK-based streaming services, while failing to access major US platforms such as Netflix, HBO Max, and Hulu. The free version fares even worse, providing access solely to YouTube for international streaming.
Rank: #35 out of 62 VPNs for Streaming
Streaming Services Unblocked:
- YouTube (Free Version)
Unfortunately, VPN Proxy Master Premium and Free do not support popular US streaming services, leaving users seeking a more reliable VPN for accessing diverse international content.
| Streaming Platform | Works with VPN Proxy Master | Works with VPN Proxy Master Free |
|---|---|---|
| Amazon Prime Video | No | No |
| BBC iPlayer | Yes | No |
| Channel 4 | Yes | No |
| Disney+ | No | No |
| Hotstar India | No | No |
| Hulu | No | No |
| ITVX | Yes | No |
| Max | No | No |
| Netflix US | No | No |
Premium Tier Access to UK Streaming Services
VPN Proxy Master Premium provides access to a limited selection of geo-restricted streaming services. In recent tests, it successfully unblocked All 4, BBC iPlayer, and ITVX. However, it was unable to access UK Netflix.
Despite having dedicated servers for US streaming platforms such as Netflix, Hulu, and HBO Max, VPN Proxy Master Premium failed to bypass the geo-restrictions for these services during our evaluations.
VPN Proxy Master is not a recommended choice for streaming, as it struggles to access major platforms such as US Netflix, Amazon Prime Video, Disney+, and Hulu. Many other VPN services offer reliable access to these streaming services and more.
Free Version: Limited Streaming Capabilities
VPN Proxy Master Free is notably ineffective for streaming. It does not allow users to select a server and automatically assigns a local server, which restricts access to content from outside the user’s region. Consequently, VPN Proxy Master Free falls short in providing a satisfactory streaming experience.
VPN Proxy Master Free was consistently detected by all streaming services during our tests. It failed to unblock BBC iPlayer, ITVX, UK Netflix, and Amazon Prime Video.
For those seeking a cost-free option to access restricted streaming content, we recommend PrivadoVPN Free. It stands out as the best free VPN for streaming, offering servers in 11 countries and successfully unblocking US Netflix, HBO Max, BBC iPlayer, Disney+, and more.
Speed Performance
Slower on Long-Distance Connections
Speed Rating: 8.8/10
VPN Proxy Master’s premium version delivers high-speed download rates on nearby servers but experiences significant slowdowns with long-distance connections. The free version shows even more pronounced speed reductions, with speeds dropping by 50% to 50 Mbps. Compared to other VPNs, both free and paid, there are options that offer superior speeds.
Rank: #30 out of 62 VPNs for Speed
We evaluated VPN Proxy Master’s average speeds across servers on six continents. Below is a table detailing the speed test results for the premium version of the application:
| No VPN (New York) | US (New York) | Canada (Toronto) | US (Los Angeles) | Germany (Berlin) | Brazil (São Paulo) | Japan (Tokyo) | Australia (Sydney) | |
|---|---|---|---|---|---|---|---|---|
| Server Location |  |
|
 |
|
 |
 |
 |
 |
| Download Speed | 100Mbps | 93Mbps | 96Mbps | 87Mbps | 94Mbps | 45Mbps | 93Mbps | 86Mbps |
| Upload Speed | 100Mbps | 91Mbps | 96Mbps | 92Mbps | 90Mbps | 40Mbps | 40Mbps | 85Mbps |
| Ping | 1ms | 6ms | 55ms | 153ms | 92ms | 118ms | 142ms | 220ms |
| Distance | 0mi | 5mi | 300mi | 2,500mi | 4,000mi | 4,800mi | 6,700mi | 9,900mi |
Our manual speed tests indicate that VPN Proxy Master performs effectively on local connections. When testing from the US and connecting to a local server on the East Coast, we observed only a 7% reduction in speed.
For long-distance international connections, VPN Proxy Master experienced a significant decrease in speed, averaging a 16% reduction. The most substantial drop was observed when connecting to Brazil, where speeds fell from 100 Mbps to 45 Mbps.
Performance of VPN Proxy Master Free
The free version of VPN Proxy Master exhibits considerably slower speeds compared to the paid version. Below are the results of our speed tests using VPN Proxy Master Free:
| No VPN (New York) | US (New York) | Canada (Toronto) | Germany (Berlin) | |
|---|---|---|---|---|
| Server Location | |
|
|
|
| Download Speed | 100Mbps | 50Mbps | 28Mbps | 50Mbps |
| Upload Speed | 100Mbps | 70Mbps | 41Mbps | 70Mbps |
| Ping | 1ms | 12ms | 134ms | 391ms |
| Distance | 0mi | 5mi | 300mi | 4,000mi |
The performance results for VPN Proxy Master Free are notably disappointing. In comparison, Hotspot Shield Free and Proton VPN Free offer significantly faster, more reliable, and secure connections. For context, here are the speeds of some of the fastest free VPNs:
Torrenting
Discourages Torrenting on All Servers
Torrenting Rating: 4.5/10
VPN Proxy Master explicitly prohibits torrenting on all of its servers. Even if torrenting were permitted, the VPN’s security measures are insufficient. Notably, its kill switch feature is only available on a paid plan for desktop users, and the VPN logs excessive user data, including VPN server location, ISP details, and individual bandwidth usage. For those seeking a VPN for torrenting, VPN Proxy Master is strongly recommended to be avoided.
Rank: #41 out of 62 VPNs for Torrenting
Below is a summary of how VPN Proxy Master Premium and Free versions performed in our torrenting assessments:
| Torrenting Attribute | ||
|---|---|---|
| Average Download Bitrate | ||
| No. of P2P Servers | ||
| Logging Policy | ||
| Kill Switch | ||
| Port Forwarding |
VPN Proxy Master presents a contradictory situation regarding torrenting: while it offers three fast torrenting servers for Windows users, it explicitly discourages their use for torrenting activities.
The VPN’s policy on torrenting is not clearly outlined in its Terms of Service or FAQ. To clarify, we reached out to customer support via email.
A representative informed us that the application does not support P2P file sharing in any capacity. This policy appears to apply to the mobile apps, though it is less clear for the desktop version. Overall, it seems that VPN Proxy Master generally discourages the use of its servers for torrenting.
Although VPN Proxy Master offers a high download bitrate, its logging policy is insufficiently private to be considered secure for handling personal data. The service records device information, session bandwidth, internet service provider details, and other data.
We recommend discontinuing use of VPN Proxy Master in favor of a more reliable, anonymous VPN for torrenting. Private Internet Access is a top choice, offering a verified no-logs policy, competitive subscription rates, a robust kill switch, and port forwarding across all platforms.
Server Locations
Coverage: What Countries Does VPN Proxy Master Serve?
Server Locations Rating: 7.4/10
VPN Proxy Master advertises having “6,000 secure servers in over 50 countries.” However, our assessment found servers in only 37 countries. The number of countries covered differs between the Windows and macOS versions of the VPN, which is unusual. We recommend waiting until the VPN service standardizes its server locations before subscribing.
Rank: #28 out of 62 VPNs for Server Locations
- Countries Covered: 37
- Cities Covered: 28
- IP Addresses: Undisclosed number
With both VPN Proxy Master Free and Paid plans, you can connect to servers in the following countries:
| Continent | |||
|---|---|---|---|
| Europe | |||
| Asia | |||
| South America | |||
| North America | |||
| Africa | |||
| Oceania |
As indicated in the table above, VPN Proxy Master offers varying server lists across different platforms. Notably, macOS has the most extensive selection of server locations, with a strong concentration in Europe.
On Android, VPN Proxy Master Free provides servers in 5 countries. However, on iOS, the app does not offer the option to select a specific server. Instead, users are automatically connected to a nearby server, which may be located in their country or a neighboring one.
There is a discrepancy between the VPN’s website claim of having servers “in over 50 countries” and our observation of servers in only 37 countries. This network size is relatively small compared to mid-tier and top-tier VPN providers.
Device & OS Compatibility
Available on Popular Devices Only
VPN Proxy Master provides applications for a wide range of devices, including Android, iPhone, Windows, and macOS. It supports up to six simultaneous connections, which is reasonable but less than some of the leading VPN services. Notably, it includes Smart DNS functionality—an uncommon feature among lower-tier VPNs—and offers a Google Chrome extension. However, it lacks a dedicated router application and does not support Linux.
Available Apps
VPN Proxy Master offers applications for the following platforms:
- Windows
- macOS
- iOS
- Android
Below is a brief overview of the key differences between each VPN app:
| Feature | Windows | macoS | Android | iOS |
|---|---|---|---|---|
| Kill Switch | Yes | Yes | Yes | Yes |
| Split Tunneling | Yes | No | No | Yes |
Device Limits on Basic Plan
VPN Proxy Master allows installation on up to six devices simultaneously with its Basic Plan. To connect additional devices, you will need to either log out of an existing device or opt for a premium subscription plan that supports up to 20 devices, which is notably expensive.
While many VPNs restrict only the number of simultaneous connections, VPN Proxy Master also limits the total number of devices on which its apps can be installed.
Compatibility with Gaming Consoles and Streaming Devices
VPN Proxy Master supports a range of devices through its apps, Smart DNS feature, or by sharing a VPN connection from a Windows device. Compatible devices include:
- Apple TV
- Amazon Fire TV
- Nintendo
- PlayStation
- Smart TV
- Xbox
In a rare feature for a free VPN, VPN Proxy Master offers a Smart DNS option to alter your geolocation on devices that do not natively support VPN apps. Additionally, it recommends using a Windows 10 or 11 device to share your VPN connection with gaming consoles.
Browser Extensions
VPN Proxy Master provides a browser extension for Chrome. However, the security of this extension does not meet the recommended standards. There are more secure VPN extensions available on the market.
Ease of Use
Setup Difficulties & Intrusive Advertising
Ease of Use Rating: 2.5/10
VPN Proxy Master’s applications present several usability challenges. The free mobile apps are plagued by persistent pop-up ads, which can be quite disruptive. On the Windows platform, users encounter confusing error messages and difficulty locating certain settings, which are not intuitively named. This results in an overall frustrating experience across all devices tested.
Ranked #58 out of 62 VPNs for Ease of Use
Despite improvements in recent years, VPN Proxy Master continues to face significant usability issues on all platforms, regardless of whether you are using a paid subscription or the free version.
In all honesty, the service’s drawbacks outweigh any benefit of the free data offered. There are numerous other free VPNs, such as Proton VPN Free and PrivadoVPN Free, that provide a more seamless experience without intrusive advertisements.
Setting up VPN Proxy Master on Windows is unnecessarily complex, requiring additional external files that are not mentioned on the official website.
Device-Specific Overview:
Desktop & Laptop (Windows & Mac)
The VPN Proxy Master macOS app provides a relatively better user experience, featuring a range of general and specialized servers. The installation process was straightforward compared to the Windows version. However, despite these improvements, the app still falls short of being truly user-friendly.
The setup process for Windows is the most challenging among all platforms. Additionally, there is no free version available for Windows, preventing users from testing the service before committing to a subscription.
Upon installing the VPN on our Windows laptop, we encountered persistent error messages indicating that additional external files were required for the software to function. This requirement is atypical for VPNs and raises concerns about the application’s reliability.
We contacted customer service for assistance, and their recommendation was to reinstall the app. Despite reinstalling the app three times, we encountered the same error messages each time. Subsequent follow-up emails went unanswered for a day without any resolution.
Ultimately, we discovered an external YouTube tutorial that provided the correct setup instructions. However, this process is not mentioned on VPN Proxy Master’s website, and customer service was unhelpful throughout.
Overall, the installation of VPN Proxy Master on Windows was extremely frustrating and took significantly longer than anticipated. We do not recommend using this VPN on Windows.
Once installed, the desktop application was generally user-friendly, featuring a straightforward homepage and a menu button for advanced settings. However, the protocol options and advanced features differ depending on the device.
Mobile (Android & iOS):
On mobile devices, the free version of VPN Proxy Master is available for both Android and iOS. The free mobile apps offer unlimited data but display intrusive 30-second pop-up ads every time you connect to a server, close, or open the app.
For Android users, the free version provides access to servers in six countries. In contrast, the iOS version assigns a nearby server without allowing server location selection. Additionally, changing the VPN protocol on iOS is cumbersome, as it requires navigating to Server Locations, which is not intuitive.
On Android, when you connect to a server, the location is not prominently displayed on the home screen. Instead, it is indicated by a small flag in the top right corner, which can be easily overlooked. Typically, VPN applications feature the selected server location in a more visible area on the screen.
The lengthy pop-up ads significantly hinder the usability of VPN Proxy Master Free on mobile devices. The 30-second wait to close a full-screen ad, along with intrusive banner ads, can be quite frustrating.
Fortunately, the paid versions of VPN Proxy Master’s mobile apps do eliminate these disruptive ads. However, this improvement does not entirely resolve the issues with the user experience.
Customer Support
Slow & Unreliable Customer Support
Rating: 3.5/10
VPN Proxy Master offers decent online resources; however, its customer support is lacking. We experienced significant delays, waiting over an hour on live chat without receiving a response. Email support proved equally ineffective, failing to address a basic Windows setup query. Overall, VPN Proxy Master’s customer support is unsatisfactory.
Ranked #51 out of 62 VPNs for Customer Support
You can reach VPN Proxy Master’s customer service through the following methods:
| Customer Support | Available in VPN Proxy Master | Available in VPN Proxy Master Free |
|---|---|---|
| 24/7 Email Support | No | No |
| 24/7 Live Chat Support | No | No |
| Chatbot | No | No |
| Yes | Yes | |
| Email Support via Online Form | Yes | Yes |
| Live Chat Support | Yes | Yes |
| Online Resources | Yes | Yes |
| Tutorial Videos | No | No |
VPN Proxy Master features a reasonably organized online help center, also known as its FAQ. The articles are categorized into General Information, Billing & Account Information, and Troubleshooting.
While the help center lacks video tutorials, it does provide numerous images with step-by-step instructions. These visuals cover tasks such as accessing streaming services, retrieving invoices, unsubscribing from various platforms, and more.
The primary shortcomings of VPN Proxy Master’s customer service are attributed to the performance of its support agents and an excessive reliance on tutorial resources.
Throughout our testing, we reached out to VPN Proxy Master’s customer service multiple times, each experience leaving us less than satisfied with the support provided.
For example, when we encountered issues with opening the Windows app, we contacted support via email. The assistance we received was inadequate, consisting of general instructions that did not address our specific problem.
VPN Proxy Master also provides live chat support; however, we experienced an excessive wait time of over an hour for an agent to become available. This level of service is inadequate and falls short when compared to other paid or even free VPNs.
Bypassing Web Censorship
Does Not Work in China
Effectiveness in China: 0.1/10
VPN Proxy Master is ineffective for bypassing web censorship in China and other high-censorship countries such as Turkey and the UAE. The service has not invested in advanced obfuscation tools, and given its affiliations with China, it is unsurprising that the VPN does not prioritize overcoming government internet restrictions.
Rank: #57 out of 62 VPNs for Censorship Bypass
Although VPN Proxy Master offers V2Ray, an obfuscation technology intended to circumvent online firewalls, it is not functional in countries with stringent online censorship, particularly China.
In our tests conducted with a remote computer in Shanghai, the application failed to connect to any server, displaying an immediate notification that it could not operate in China “due to policy.”
Given VPN Proxy Master’s strong connections to China, it is expected that the service does not support bypassing web censorship effectively.
For reliable VPN access in China, we recommend using Astrill. Although it is more expensive, it boasts a 100% success rate in bypassing web blocks within the country. As a cost-effective alternative, Windscribe Free is a commendable option to consider as a backup.
Avoid VPN Proxy Master if you require a VPN to access restricted websites in high-censorship regions. It will be ineffective for this purpose. To ensure effective obfuscation and avoid wasting time and money, choose a VPN known for its strong capabilities in overcoming internet censorship.
Price & Value
Terrible Value for Money
Rating: 2.5/10
Investing in a VPN Proxy Master subscription is not advisable when more effective and affordable alternatives are available. Although the free version of VPN Proxy Master does not require payment or account details, it falls short in performance and value.
Rank: #38 out of 62 VPNs for Price & Value
VPN Proxy Master Pricing Plans:
- 2 Years: $3.75 per month, billed as $89.99 (Save 71%)
- 15 Months: $5.33 per month, billed as $79.99 every 15 months (Save 59%)
- Monthly: $12.99 per month
Note: These prices are for the six-device subscription plan. VPN Proxy Master also offers a 20-device plan at a significantly higher cost.
While the two-year plan offers substantial savings, the overall cost remains high relative to the value provided. Superior and more economical VPN options are readily available. For instance, Private Internet Access delivers better performance in all tested categories at just $2.03 per month.
VPN Proxy Master Free Version
The free version of VPN Proxy Master is among the least effective free VPNs we have evaluated. It is slow, lacks security, fails to unblock streaming services, and is plagued by intrusive ads. Additionally, it shares data with advertisers and contains noticeable errors.
The free service varies significantly across devices: Android users have access to five server locations, while iOS and macOS users have no server choice, and Windows users cannot access the free version at all. On macOS, the free version offers 500MB of data daily, whereas the mobile versions provide unlimited data.
Such inconsistency reflects poorly on the service’s overall quality and development. High-quality free VPNs like Proton VPN Free, Windscribe Free, and PrivadoVPN Free offer secure, fast, and reliable performance with the capability to unblock streaming services.
Payment & Refund Options
VPN Proxy Master accepts a variety of payment methods, including:
- American Express
- Bitcoin
- Mastercard
- PayPal
- UnionPay
- Visa
Payments can be made via credit card, debit card, PayPal, UnionPay, or cryptocurrencies such as Bitcoin.
