Our Verdict
Overall Rating: 7.5/10
PrivadoVPN offers a commendable free version, which stands out for its value. However, the premium version falls short in several aspects and does not offer significant advantages over competitors. While it delivers fast speeds and decent streaming capabilities, it is overpriced and lacks additional security features and server locations compared to other VPN services. Both the free and premium versions are secure, but only the free version provides a full value-for-money experience.
Ranked #20 out of 62 VPNs
PrivadoVPN Category Ratings:
- Streaming: 8.8/10
- Torrenting: 6.9/10
- Privacy & Logging: 6.4/10
- Speed: 8.7/10
- Server Locations: 7.7/10
- Bypassing Censorship: 8.0/10
- Security & Features: 6.5/10
- Ease of Use: 7.7/10
- Customer Support: 6.0/10
- Price & Value: 5.0/10
PrivadoVPN Pros & Cons
Pros:
- Unblocks US Netflix and other streaming platforms
- Fast download speeds
- Based in privacy-friendly Switzerland
- Supports P2P and SOCKS5
- Best free VPN for streaming
- Safe and reliable free version
Cons:
- Lacks audits and transparency reports
- No advanced technical features
- Free data requires manual refresh
- No kill switch for iOS
- Expensive subscription plans
PrivadoVPN, established in 2019 and operated by Privado Networks AG based in Zug, Switzerland, is an emerging player in the VPN market. It is gaining traction for its noteworthy free version, although a premium tier is available that promises enhanced features.
This review examines both PrivadoVPN and its free version, evaluating their safety, compatibility with geo-restricted streaming services, and overall value.
PrivadoVPN Key Data
| Paid | Free | |
|---|---|---|
| Data Cap | Unlimited | 10GB |
| Download Speed | 94Mbps | 96Mbps |
| Logging Policy | No Identifying Data | No Identifying Data |
| Data Leaks | No | No |
| Jurisdiction | Switzerland (Privacy Haven) | Switzerland (Privacy Haven) |
| Servers | 322 | 14 |
| IP Addresses | Not disclosed | Not disclosed |
| Countries with Servers | 44 | 11 |
| US Netflix | Yes | Yes |
| Torrenting | Unlimited | Unlimited |
| Simultaneous Connections | 10 | 1 |
| Works In China | Yes | Yes |
| Support | Live Chat | Live Chat |
| Cheapest Price | $4.99/mo over 12 Months | Free |
| Money-Back Guarantee | 30-day Money-Back Guarantee | – |
| Official Website | PrivadoVPN.com | |
Privacy & Logging Policy
Safe Privacy Policy & Jurisdiction, But Could Be Improved
Overall Rating: 6.4/10
PrivadoVPN maintains a generally favorable privacy policy, operating under the privacy-friendly jurisdiction of Switzerland. It refrains from logging sensitive or personally identifiable information. However, it receives a rating of 6.4/10 due to its practice of recording individual bandwidth usage and device information. Additionally, PrivadoVPN has not provided independent verification of its logging practices through audits, transparency reports, or a warrant canary.
Ranked #28 out of 62 VPNs for Privacy & Logging Policy
Summary of Logged Information by PrivadoVPN:
| Data Type | Logged by PrivadoVPN |
|---|---|
| Account Information | Yes |
| Browsing Activity | No |
| Date of Last Connection | No |
| Device Information | Yes |
| DNS Queries | No |
| Individual Bandwidth Usage | Yes |
| Individual Connection Timestamps | No |
| ISP | No |
| Number of Simultaneous Connections | No |
| Originating IP Address | No |
| VPN Server IP | No |
| VPN Server Location | No |
Privacy Policy and Trustworthiness
You can access PrivadoVPN’s full privacy policy on their website.
PrivadoVPN collects a minimal amount of information, none of which is personally identifiable. It does not log sensitive data such as IP addresses or browsing history. However, it does not adhere to a strict no-logs policy, and the data collected may be stored indefinitely. In contrast, some VPNs, such as Private Internet Access, provide robust privacy protections without retaining any user information.
PrivadoVPN’s privacy assessment is affected by its status as a relatively new entrant in the VPN market. It has not yet taken sufficient steps to substantiate its privacy claims or establish user trust. To address this, PrivadoVPN could benefit from an independent audit of its privacy practices, regular transparency reports detailing legal requests and responses, and a warrant canary.
Is PrivadoVPN Trustworthy?
PrivadoVPN is operated by a legitimate company based in Switzerland, a jurisdiction known for its strong privacy protections and absence of data retention laws. Switzerland is not part of the European Union and does not adhere to the Data Retention Directive. Additionally, Switzerland is not involved in the Five Eyes, Fourteen Eyes, or other international intelligence-sharing agreements, meaning PrivadoVPN is not legally required to store or share user data.
Given these factors, we consider PrivadoVPN to be trustworthy. However, to further build user confidence, the company should consider releasing transparency reports and commissioning audits to verify its logging policies.
Streaming
Free & Paid Versions Unblock US Netflix
Ranked #14 out of 62 VPNs for Streaming
We evaluated both PrivadoVPN Pro and PrivadoVPN Free with a range of international streaming services. Below is a list of popular streaming platforms accessible with each version of PrivadoVPN:
| Streaming Platform | PrivadoVPN Premium | PrivadoVPN Free |
|---|---|---|
| Amazon Prime Video | Yes | Yes |
| BBC iPlayer | No | No |
| Channel 4 | Yes | Yes |
| Disney+ | Yes | Yes |
| Hotstar India | No | No |
| Hulu | Yes | Yes |
| ITVX | No | No |
| Max | Yes | Yes |
| Netflix US | Yes | Yes |
PrivadoVPN Paid & Free Access to US Netflix
Both PrivadoVPN’s paid and free versions successfully unblock US Netflix from any location. Our recent tests indicate that the paid version also provides access to Netflix libraries in France, Israel, Turkey, and the UK.
However, PrivadoVPN does not match the number of Netflix libraries accessible through some other VPNs; for instance, Windscribe Free unblocks 32 libraries. Additionally, the inability to access Japanese Netflix is a notable drawback. Nevertheless, reliable access to the US Netflix region remains a significant advantage.
This is particularly noteworthy for PrivadoVPN Free, which is among the few free VPNs capable of unblocking Netflix and the only free VPN that can access US Netflix on desktop devices.
It is important to note, however, that PrivadoVPN Free has a restrictive 10GB monthly data cap, limiting the amount of streaming time available.
Compatibility with HBO Max, Disney+, and Hulu
Both the paid and free versions of PrivadoVPN effectively unblock major US streaming services, including HBO Max, Disney+, Hulu, and US Amazon Prime Video.
Given its ability to access US Netflix and other geo-restricted sites, PrivadoVPN stands out as one of the best free VPNs for streaming, with Windscribe Free as a close competitor.
Inconsistent BBC iPlayer Access
PrivadoVPN’s ability to unblock BBC iPlayer is inconsistent. While it worked on the London server initially, our location was detected by BBC’s blocking technology upon retesting.
Additionally, PrivadoVPN was unable to access ITVX. However, streaming Channel 4 from abroad was generally successful, even with the free version of PrivadoVPN. For a more reliable experience with British TV, users should consider a VPN that consistently unblocks all major UK streaming platforms.
Speed
Local & International Download Speeds
Speed Rating: 8.7/10
PrivadoVPN offers impressive speed performance across both local and international connections. We observed only an 8% decrease in speed on connections within the same country. Long-distance connections also perform well, with just a 10% reduction in speed when connecting to the UK, despite the 3,500-mile distance. However, PrivadoVPN does not yet match the speeds of the fastest VPNs such as Hotspot Shield. Based on our evaluation, PrivadoVPN receives a speed rating of 8.7.
Ranked #16 out of 62 VPNs for Speed
We assessed PrivadoVPN’s average speeds by connecting to servers across six continents. Below are the detailed results for PrivadoVPN Premium:
| No VPN (New York) | US (New York) | Canada (Toronto) | US (Los Angeles) | UK (London) | Germany (Berlin) | Brazil (São Paulo) | Japan (Tokyo) | South Africa (Johannesburg) | Australia (Sydney) | |
|---|---|---|---|---|---|---|---|---|---|---|
| Server Location |  |
|
 |
|
 |
 |
 |
 |
 |
 |
| Download Speed | 100Mbps | 92Mbps | 94Mbps | 89Mbps | 90Mbps | 87Mbps | 73Mbps | 84Mbps | 77Mbps | 82Mbps |
| Upload Speed | 100Mbps | 87Mbps | 95Mbps | 95Mbps | 77Mbps | 96Mbps | 90Mbps | 96Mbps | 89Mbps | 96Mbps |
| Ping | 1ms | 5ms | 15ms | 68ms | 74ms | 83ms | 161ms | 143ms | 170ms | 212ms |
| Distance | 0mi | 5mi | 300mi | 2,500mi | 3,500mi | 4,000mi | 4,800mi | 6,700mi | 8,000mi | 9,900mi |
These results indicate that PrivadoVPN excels in global connectivity. On local connections, speed reduction is minimal, at just 8%.
International speeds, while naturally slower, remain sufficient for Full HD streaming, video calling, and even gaming. For instance, connecting to Australia yielded speeds of 82 Mbps despite a distance exceeding 10,000 miles.
PrivadoVPN Free vs. Paid Version
Surprisingly, PrivadoVPN Free often matches or even exceeds the performance of the paid version in our speed tests. We recorded average local connection speeds of 96 Mbps with the free version, surpassing those of the paid version.
Additionally, connection speeds to Germany with the free version were superior to those of the paid version, and long-distance speeds to the UK were comparable, at 89 Mbps.
This suggests that PrivadoVPN does not impose throttling on its free servers, unlike other free VPNs such as Hide.me Free.
While this is advantageous for users of the free version, paid subscribers may perceive this as a disadvantage.
Server Locations
Small Server Network
Server Locations Rating: 7.7/10
PrivadoVPN operates a server network spanning 44 countries, with several options available at the city level. While this is a commendable reach, it remains limited compared to top-rated VPN services. Leading VPNs typically offer servers in an average of 50 countries, with the best providing IP addresses in over 100 countries. Additionally, PrivadoVPN’s network is constrained by its relatively small total of 322 servers.
Ranked #24 out of 62 VPNs for Server Locations
- 44 Countries
- 100 Cities
- Undisclosed Number of IP Addresses
PrivadoVPN’s servers are located in the following regions:
| Continent | Number of Countries |
|---|---|
| Europe | 24 |
| Asia | 12 |
| South America | 2 |
| North America | 3 |
| Africa | 1 |
| Oceania | 2 |
PrivadoVPN’s premium server network is predominantly focused on European countries, with only one server location in Africa and two in South America. While Asia is relatively well-covered, there is a notable opportunity for PrivadoVPN to expand its server presence in additional regions. Investing in more diverse locations would enhance its global reach and overall service coverage.
PrivadoVPN’s server network is notably smaller compared to those of top-ranking VPNs.
For instance, ExpressVPN receives a score of 9.9 in our server evaluation due to its extensive network of servers across 100 countries, with a significant presence in often-overlooked regions such as Africa and the Middle East.
Small Network of Physical Servers
PrivadoVPN’s limited server network can be attributed to its commitment to an exclusively physical server infrastructure. This approach is costlier and poses challenges in providing IP addresses in countries with less developed infrastructure.
While there are privacy advantages to using physical servers over virtual ones, there is concern that as PrivadoVPN’s subscriber base grows, server congestion may become an issue.
PrivadoVPN Free Offers 11 Free Countries
PrivadoVPN Free provides access to servers in 11 countries, which is relatively extensive compared to other free VPN services like Hotspot Shield Free, Proton VPN Free, and Atlas VPN Free, all of which offer access to only 3 countries.
PrivadoVPN Free offers a notably diverse server network. In addition to major European and North American countries, it includes IP addresses for Argentina, Brazil, and India. It stands out as the top free VPN option for Mexico and provides four city-level server choices within the United States.
Torrenting
Supports Torrenting
Support for Torrenting: Yes
Torrenting Rating: 6.9/10
PrivadoVPN offers robust support for P2P file sharing across its entire server network and includes a SOCKS5 proxy feature for premium subscribers, making it a viable choice for torrenting. However, it is worth noting that its average download speed of 7.9 MiB/s is slower compared to other VPNs, and it does not provide support for port forwarding.
PrivadoVPN is ranked #25 out of 62 VPNs for torrenting performance.
Here is an overview of PrivadoVPN’s performance in our torrenting tests:
| Torrenting Attribute | ||
|---|---|---|
| Avg Download Bitrate | ||
| No. of P2P Servers | ||
| Logging Policy | ||
| Kill Switch | ||
| Port Forwarding | ||
| SOCKS5 |
PrivadoVPN’s network fully supports P2P (peer-to-peer) file sharing and is optimized for such traffic across all its servers, including those available to free users.
In our testing with torrent clients such as qBittorrent and uTorrent, PrivadoVPN demonstrated a respectable average download speed of 7.9 MiB/s. However, faster VPNs are available for users seeking quicker download speeds for torrent files.
Premium users benefit from a SOCKS5 proxy, available on all servers, which enhances both speed and anonymity—a feature not accessible with PrivadoVPN Free.
It is important to note that PrivadoVPN does not offer port forwarding on any of its servers, which may limit the ability to seed files for other users.
Overall, while PrivadoVPN provides a solid torrenting experience with a competitive average bitrate and robust privacy protections, it lacks some features like a kill switch on iOS and port forwarding, which may affect its suitability for more demanding torrenting needs.
Security & Technical Features
Safe but Basic Security
Security & Technical Features Rating: 6.5/10
PrivadoVPN provides fundamental VPN security measures effectively, making it a safe option for users. It employs industry-standard AES-256 encryption and supports top protocols, including WireGuard. However, the service falls short in some areas, such as lacking a kill switch on iOS and not offering advanced features like Double VPN, Onion over VPN, or diskless RAM servers, which are available with leading competitors.
PrivadoVPN is ranked #32 out of 62 VPNs for Security & Technical Features.
The table below outlines the security features provided by PrivadoVPN:
Protocols
| Protocols | Available in PrivadoVPN |
|---|---|
| IKEv2/IPSec | Yes |
| OpenVPN (TCP/UDP) | Yes |
| WireGuard | Yes |
Encryption
| Encryption | Available in PrivadoVPN |
|---|---|
| AES-128 | No |
| AES-192 | No |
| AES-256 | Yes |
| Blowfish | No |
| ChaCha20 | Yes |
Security
| Security | Available in PrivadoVPN |
|---|---|
| Diskless Servers | No |
| DNS Leak Blocking | No |
| First-party DNS | No |
| IPv6 Leak Blocking | No |
| Supports TCP Port 443 | No |
| VPN Kill Switch | Yes |
| WebRTC Leak Blocking | No |
Advanced Features
| Advanced Features | Available in PrivadoVPN |
|---|---|
| Ad Blocker | Yes |
| Dedicated IP | No |
| Double VPN | No |
| SOCKS | Yes |
| Split Tunneling | No |
| Static IP | No |
| Tor over VPN Server | No |
| Tracker Blocker | No |
Does PrivadoVPN Fully Encrypt Your Data?
To assess PrivadoVPN’s encryption capabilities, we conducted a security test using the packet-sniffing tool Wireshark to verify if it effectively encrypts web traffic.
The results, as shown in the screenshot below, confirm that PrivadoVPN successfully encrypts our web traffic. This indicates that you can rely on it to safeguard your browsing activity from your ISP.
A Range of Secure Connection Protocols
PrivadoVPN offers a choice of secure connection protocols, including OpenVPN, WireGuard, and IKEv2. These protocols are essential for maintaining a high standard of security in any reliable VPN service.
By default, PrivadoVPN uses IKEv2, but we recommend switching to WireGuard for enhanced performance. Please note that WireGuard is not readily available on the macOS app; it requires manual authorization and installation, which can be inconvenient and ideally should be pre-installed.
For macOS users, OpenVPN serves as a robust alternative if WireGuard is not accessible.
Kill Switch Functionality
In our ongoing security evaluations, we tested PrivadoVPN’s kill switch functionality using our specialized tool to determine its effectiveness in preventing accidental IP address exposure.
Our findings reveal that the kill switch operates flawlessly on Windows, macOS, and Android platforms. Previously, our real IP address was exposed during server switches, but this issue has been resolved following our communication with PrivadoVPN.
However, it is important to note that the kill switch is not available on the iOS app. Therefore, we advise caution when using PrivadoVPN on iPhone or iPad.
Overall, both PrivadoVPN versions are safe but short on additional features.
Additional Security Features Desired
While PrivadoVPN provides a solid security foundation, there are several enhancements that could elevate its performance to match top-tier VPN services. The following features would be valuable additions:
- A functional kill switch for macOS to prevent accidental data exposure.
- Diskless RAM-only servers to ensure that no data is stored on physical hardware, reducing the risk of data retrieval.
- First-party DNS servers to manage DNS requests internally, rather than relying on your ISP.
- Multi-hop servers to provide an extra layer of VPN security.
Bypassing Web Censorship
Does PrivadoVPN Work in China?
Bypassing Censorship Rating: 8.0/10
PrivadoVPN currently succeeds in bypassing The Great Firewall of China. However, the longevity of this access is uncertain due to the absence of obfuscation technology. As of August 2024, PrivadoVPN Free no longer functions in China.
PrivadoVPN is ranked #9 out of 62 VPNs for bypassing web censorship.
Our testing on a Shanghai server confirmed that PrivadoVPN can circumvent The Great Firewall of China. The VPN’s effectiveness in China may be temporary, likely attributed to its relatively low popularity and small user base. As PrivadoVPN gains more users, it may become more visible to Chinese authorities, leading to potential blocks.
For a more reliable alternative in China, Astrill VPN consistently bypasses Chinese web blocks.
Does PrivadoVPN Free Work in China?
PrivadoVPN Free previously worked in China but no longer does so. The introduction of a requirement for users to manually refresh data via its website has rendered this service inaccessible in China, as the required webpage is blocked in the country.
Free VPN services rarely work effectively in China, and this manual refresh requirement has unfortunately hindered access to global internet resources.
Price & Value
Overpriced Premium Plans, but a Great Free Version
Pricing & Value Rating: 5.0/10
PrivadoVPN offers a solid service but its premium plans are relatively overpriced compared to its competitors. The best deal available is $3.99 per month, which, although cheaper than previous rates, remains more costly than discounted rates from superior VPNs like PIA, PrivateVPN, and Surfshark. Given the cost, additional technical features and a broader server network would be expected. On the other hand, PrivadoVPN’s free version is among the best available.
Ranked #31 out of 62 VPNs for Price & Value
PrivadoVPN provides both a free and a premium version, with the latter available through three payment plans:
- Monthly Plan: $10.99 per month, billed monthly
- 12-Month Plan: $4.99 per month, billed $59.98 for the first 12 months (saves 77%)
- 2-Year Plan: $3.99 per month, billed $47.88 for the first 24 months (saves 82%)
The two-year plan offers the best savings, though it remains costly compared to other VPNs offering better value.
For those looking to avoid a long-term commitment, Mullvad VPN is a recommended alternative at $5.50 per month.
Payment & Refund Options
PrivadoVPN accepts the following payment methods:
- American Express
- Bitcoin
- Mastercard
- PayPal
- Visa
The inclusion of cryptocurrency as a payment option is commendable for privacy-conscious users seeking anonymous transactions.
30-Day Refund Period
PrivadoVPN provides a 30-day money-back guarantee, allowing users to receive a full refund if they are not satisfied within the first month. This is standard among VPN providers, though CyberGhost offers a longer 45-day refund period.
PrivadoVPN Free
PrivadoVPN does not offer a free trial of its premium version but provides a 100% free version, which is one of the top free VPN options available. It offers speeds comparable to the paid version, supports P2P traffic, and includes a generous number of free servers across 10 countries. It is particularly noted for accessing US Netflix.
The free version is secure, with no data selling or malware, and is backed by a reputable company. However, it imposes a 10GB monthly data cap, limiting torrenting, streaming, and browsing. Additionally, users must log in and manually refresh their data each month, which can be frustrating.
To access PrivadoVPN Free, simply provide an email address and download the software; no payment details are required.
Device & OS Compatibility
Device Compatibility
PrivadoVPN supports a wide range of platforms, including major desktop and mobile operating systems such as Windows, macOS, Android, and iOS. It allows for up to 10 simultaneous connections, providing ample coverage for multiple devices. The Fire TV Stick app has been updated and is functioning well. However, PrivadoVPN does not offer Smart DNS or browser extensions, and manual router installation can be complex and challenging.
PrivadoVPN Apps
PrivadoVPN provides native applications for the following devices:
- Windows
- macOS
- iOS
- Android
For those interested in setting up the VPN on a home router or Linux, manual setup guides are available on PrivadoVPN’s website.
10 Simultaneous Connections
PrivadoVPN allows up to 10 simultaneous connections, which is sufficient for most users and exceeds the limits of top-rated services like ExpressVPN. However, some VPNs, such as Surfshark and IPVanish, have eliminated device limits altogether.
Game Consoles & Streaming Devices
While PrivadoVPN can be manually configured on routers, this enables use with devices that do not support VPN apps, such as:
- Apple TV
- Amazon Fire TV
- Android TV
- Chromecast
- Nintendo
- PlayStation
- Roku
- Smart TV
- Xbox
The absence of a Smart DNS tool is a notable drawback, as it would facilitate streaming geo-restricted content on smart devices without requiring a VPN.
Ease of Use
Approachable Design and User Experience
Ease of Use Rating: 7.7/10
PrivadoVPN has made significant strides in enhancing the design and user experience of its applications. The service is noted for its user-friendly and streamlined interface, which is particularly accommodating for beginners. Consistency across various devices is a hallmark of PrivadoVPN, although advanced users may find the feature set and customization options somewhat limited. Additionally, certain functionalities are exclusive to Windows and Android platforms.
Ranked #28 out of 62 VPNs for Ease of Use
PrivadoVPN maintains a uniform interface across all devices, featuring a home screen with a prominent connect button, a server list, and a settings menu that opens in a separate window.
While the consistency of PrivadoVPN’s app design is commendable and sets a benchmark for other VPN providers, there is room for improvement in offering additional customization options.
Detailed Analysis of PrivadoVPN’s Apps:
Desktop & Laptop (Windows & macOS)
Since 2019, PrivadoVPN’s desktop applications have seen notable improvements in user experience and design, primarily through bug fixes and performance enhancements. The interface remains exceptionally straightforward, and the prominently displayed kill switch toggle on the home screen—with its helpful tooltip—emphasizes its significance.
However, a minor design concern is that the settings menu opens in a new window, which can lead to a less cohesive user experience, increased desktop clutter, and the need for manual window closure.
macOS Features
On macOS, PrivadoVPN includes a convenient ‘dock to tray’ or ‘undock’ feature, allowing users to either fix the app to the tray or move it freely. This provides additional control over the PrivadoVPN experience.
However, manual resizing of the app is not possible, and the only available customization option is the Auto Connect toggle.
Windows Features
PrivadoVPN for Windows offers split tunneling, enabling users to choose which applications and websites are routed through the VPN tunnel. This feature provides enhanced control over your VPN usage. It would be beneficial to see similar functionality extended to macOS and iOS platforms.
Mobile Features (iPhone & Android)
On iOS, PrivadoVPN’s interface is even more streamlined compared to the macOS version, with a reduced number of settings. Users can only change the protocol or activate Auto Connect.
The Android app is slightly more advanced, with a ‘Smart Route’ (split tunneling) tool and kill switch.
PrivadoVPN’s Fire TV Stick App Functionality
Previously, PrivadoVPN’s Fire TV Stick app encountered functionality issues and was reported as buggy. However, recent updates have addressed these concerns, and the app now operates effectively. It successfully unblocks streaming services, including US Netflix.
The app itself is simple and pleasing to the eye. In terms of functionality, we like that you can favorite servers, as this saves you having to click all the way down to the bottom of the server list each time.
Customer Support
Effective Live Chat, but Limited Hours
Customer Support Rating: 6.0/10
PrivadoVPN offers live chat support that provides prompt and helpful responses. We appreciate that the support team consists of real representatives rather than chatbots and that assistance is available to both subscribers and non-subscribers. However, the live chat service is not available 24/7 as advertised, and email support responses can take over 24 hours. The help center is functional but lacks engaging video content.
Ranked #40 out of 62 VPNs for Customer Support
You can reach PrivadoVPN’s customer support team through the following channels:
| Customer Support | Available in PrivadoVPN | Available in PrivadoVPN Free |
|---|---|---|
| 24/7 Email Support | No | No |
| 24/7 Live Chat Support | No | No |
| Chatbot | No | No |
| Yes | Yes | |
| Email Support via Online Form | Yes | Yes |
| Live Chat Support | Yes | Yes |
| Online Resources | Yes | Yes |
| Tutorial Videos | No | No |
PrivadoVPN Customer Support
PrivadoVPN offers a live chat feature advertised as 24/7. However, its availability is inconsistent, with response times varying from immediate to several hours. This unpredictability can be frustrating, leading us to use the ticket system on their website as an alternative. We submitted a ticket at 14:27 and received a response at 16:07, resulting in a nearly two-hour wait. The response, though polite and helpful, did not fully mitigate the delay.
We appreciate that PrivadoVPN’s live chat is accessible to both subscribers and non-subscribers, which is not always the case with other VPN providers. However, it would be beneficial if users were not required to provide their name, email, and inquiry category before starting a chat.
While the live chat responses are generally prompt and useful, the agent was quick to end the conversation. By the time we reviewed their response via the provided link, the chat had already been closed.
PrivadoVPN’s website includes basic FAQs, some setup guides, and articles on general privacy topics. However, it falls short compared to the extensive online help resources offered by VPN providers like Astrill.
