Our Score: 5.7/10
Ranked 92nd out of 198 VPNs
UTunnel VPN allows users to create their own server either in-house or in the cloud via utunnel.io. This service provides a dedicated static IP address and customizable options, catering to both individuals and businesses. However, its safety claims and relevance compared to more established VPNs warrant closer scrutiny.
Through extensive testing, I found UTunnel VPN to be a viable option for certain small businesses. However, its privacy policy raises concerns that could potentially jeopardize sensitive business or personal data. For better privacy protection, it’s worth comparing this VPN to higher-ranked alternatives.
Important Note : UTunnel VPN is predominantly marketed toward business users. Unlike most personal VPNs we review, it is not optimized for activities such as streaming or gaming. As a result, its overall rating reflects our standard evaluation criteria, which may not align with its intended use. To make an informed choice, continue reading to discover how UTunnel VPN performs in areas crucial to your business needs.
Short on Time? Here Are the Key Takeaways:
Pros:
- Comprehensive security features: UTunnel offers a robust suite of security tools. Learn more about how these features ensure online safety [here].
- Device compatibility: UTunnel supports a range of major platforms. Check the devices supported [here].
- Money-back guarantee: Test its cloud servers risk-free with a 14-day money-back guarantee. Compare its subscription tiers [here].
Cons:
- Limited server locations: The selection of server locations is significantly smaller compared to top-tier VPNs. Find out how many servers are available [here].
- Data logging concerns: UTunnel’s privacy policy raises red flags. See how much data is logged [here].
- Lack of 24/7 support: Customer support is adequate, but UTunnel does not offer 24/7 live chat. Discover the support options [here].
- Potentially high costs: For personal use, the cost can escalate quickly when selecting multiple server locations. Learn about pricing details for each server here.
UTunnel VPN Features — 2024 Update
Rating : 6.5
| 💸 Price | 6 USD/month |
| 📆 Money Back Guarantee | 14 Days |
| 📝 Does VPN keep logs? | Yes |
| 🖥 Number of servers | 2000+ |
| 💻 Number of devices per license | 50 |
| 🛡 Kill switch | No |
| 🗺 Based in country | United States |
| 🛠 Support | Email support |
| 📥 Supports torrenting | No |
Speed Performance – Dependent on Server Location
The speed of your connection with UTunnel VPN largely depends on the server you select for your organization. With UTunnel, you have the flexibility to establish servers either on your in-house infrastructure or through integrated cloud providers such as AWS, DigitalOcean, and Linode.
A key factor affecting speed is the physical distance between the user and the server. The farther the distance, the greater the potential speed drop, as data has to travel further to reach its destination. For instance, if your server is located within the same building, you’re less likely to experience a significant reduction in speed.
Typically, our speed assessments are conducted using the same internet connection to ensure consistent comparisons across various VPN services. We measure both download and upload speeds when connected to multiple servers offered by the VPN provider.
However, testing UTunnel VPN differs since it only allows speed tests on servers that you configure—whether hosted in-house or on the cloud.
To evaluate UTunnel’s performance, I personally tested a cloud server hosted on Hetzner in Helsinki, which is over 10,000 kilometers from my location. Remarkably, I only experienced a 5% speed drop, an excellent result considering that even top-tier VPNs often show at least a 20% reduction over such long distances.
I also tested an in-house server, though it was located thousands of kilometers away in the US. Unsurprisingly, this resulted in a more significant speed drop. Notably, I observed that the OpenVPN protocol delivered faster speeds compared to the IKEv2/IPSec protocol.
While these results are promising, it is difficult to conclusively determine whether UTunnel VPN can consistently match the performance of premium personal VPN services.
Ultimately, your speed will vary based on the cloud provider or in-house server location you choose. For a more in-depth comparison, consider reviewing the fastest personal VPNs available in the market today.
Server Network – Limited and Costly
With UTunnel VPN, you have the option to either establish an in-house server or set up a cloud-based VPN server through providers such as DigitalOcean, Hetzner, Linode, and UpCloud.
Below are the cities where these integrated cloud providers host their servers:
- Amsterdam
- Frankfurt
- New York
- Bangalore
- London
- San Francisco
- Singapore
- Toronto
Upon signing up for UTunnel, you have the option to either bring your own VPS or select one of the integrated cloud providers. Unlike personal VPN services, UTunnel does not allow unrestricted switching between servers.
You can only switch servers if you have configured multiple in-house or cloud servers. However, it’s important to note that each additional server incurs extra costs, so your overall expenses will increase with the number of servers you deploy.
Concerns Regarding Data Security
Given the sensitive nature of business data, the fact that all cloud servers provided by UTunnel are operated by third parties may raise concerns.
This indicates that UTunnel may not have complete control over the security of your information. I reached out to customer support regarding this issue but did not receive a response.
Each server you configure comes with a unique static IP address, which is a valuable feature for business purposes. This allows you to maintain full control over your IP address and can help in reducing geoblocks.
However, this setup may not be ideal for connecting remote teams. If you are seeking a VPN solution for remote workers, consider exploring this list of reliable personal VPNs.
Security Features for Businesses
UTunnel VPN provides a robust suite of security features suitable for both businesses and individuals. It includes many standard security measures found in personal VPNs, such as military-grade encryption, security protocols, split tunneling, and more.
Additionally, it offers enhanced features like granular access control and multi-factor authentication (MFA), which significantly bolster security for business environments.
However, it is worth noting that UTunnel does not provide a kill switch for all devices and operating systems. A kill switch is crucial for protecting your data in the event of an unexpected connection drop.
Encryption and Security Protocols
Similar to premium VPN services, UTunnel employs military-grade 256-bit AES encryption, which is considered the gold standard for protecting online activities.
This level of encryption is so robust that it is virtually impossible for even the most powerful supercomputers to break and access your data. Users can choose between the IKEv2 protocol and the widely trusted OpenVPN (UDP or TCP), ensuring flexibility in securing their connections.
Data Security Protocols
These protocols create a secure tunnel for your data, protecting it from potential threats. If you do not have a specific preference, I recommend using OpenVPN. As an open-source protocol, it is continually scrutinized for vulnerabilities by a global community of experts, making it widely regarded as the safest choice.
Secure Agentless Access
The Secure Agentless Access feature enables users to connect to private networks remotely without the need for additional software installation. This approach not only enhances convenience but also improves security by minimizing the potential vulnerabilities associated with installing extra software.
Fine-Tuned Access Control
This advanced permission setting allows for meticulous control over which individuals or groups can access specific network resources. Such precision enhances overall security, ensuring that only authorized users can reach sensitive data or services, making it an effective tool for managing and safeguarding your network environment.
Split Routing
This feature enables users to designate which applications or traffic should be routed through the VPN while allowing other traffic to access the internet directly. This can be particularly beneficial for businesses, as it allows employees to access work resources via the VPN while maintaining normal internet browsing. However, it is essential to configure this feature from the admin account rather than through the app.
Multi-Factor Authentication
This feature enhances login security by requiring users to provide multiple forms of authentication, such as passwords, biometrics (e.g., fingerprints or facial recognition), or hardware tokens, before accessing the network. This robust measure is especially important for safeguarding data when teams are working remotely.
External DNS
The External DNS feature offered by UTunnel VPN adds an additional layer of protection to your online activities. By securely channeling your internet traffic through its own DNS servers, UTunnel shields your browsing habits from external monitoring, significantly enhancing your online privacy and security. This ensures that your data remains confidential and your online experience is safeguarded.
Static IP Address
With Static IP Addresses, you benefit from a consistent digital identity that remains unchanged with each connection. This stability is advantageous for tasks requiring a reliable online presence, such as securely accessing workplace networks or maintaining uninterrupted online banking sessions. Additionally, Static IP Addresses facilitate server maintenance and management, simplifying access control and monitoring.
Privacy Concerns – Data Logging
According to its privacy policy, UTunnel VPN logs personal information while users are connected to the service. Additionally, being based in the United States, it operates within the jurisdiction of the 5/9/14-Eyes Alliance, a coalition of countries known for data-sharing practices.
This means that UTunnel may track and store your online activities, potentially sharing this data with government entities upon request. This poses a significant concern for individuals who prioritize their privacy.
For businesses, however, the impact may be less concerning, as many organizations are transparent about their data practices. It is advisable to review the full privacy policy before deciding to implement UTunnel within your organization. For further options, consider exploring this list of top VPNs that adhere to audited no-logs policies.
Does UTunnel Keep Logs? Yes.
Unfortunately, UTunnel does log user data, including IP addresses and visited pages. I was surprised to find that the privacy policy explicitly states it retains “Log Data,” which encompasses tracking all activities during service use, including location, operating system information, and more.
However, I encountered a published article in the Support Portal claiming that UTunnel enforces a no-logs policy, which presents a contradiction. I reached out to customer support by submitting a ticket for clarification, but unfortunately, I did not receive a response.
The primary purpose of using VPNs for many organizations and individuals is to ensure safety and privacy online. Therefore, the fact that UTunnel logs user information is concerning.
Was UTunnel Audited? Yes.
I was informed by customer support that UTunnel VPN has undergone an audit. The agent stated that it holds a GDPR compliance certificate and has completed a SOC 2 Type II audit, which is specifically conducted for cloud-based services.
However, the existence of logging policies significantly undermines the value of an audited privacy policy. In fact, it may be preferable if the service did not adhere to such policies at all. It is also puzzling that UTunnel does not promote this audit more prominently. Leading VPNs often have strict no-logs policies and readily provide access to the reports generated by their audits.
Based in the U.S.
The United States is a central player in the 5/9/14-Eyes Alliance agreements, which operate as a global surveillance network where participating countries share citizens’ data.
The location of a VPN service raises important concerns regarding control over online privacy. While a strict no-logs policy may mitigate some of these concerns, UTunnel does not have such a policy. Furthermore, its U.S. location obligates it to comply with government data requests, which could potentially compromise your business’s privacy.
Does UTunnel Work in China? Yes.
UTunnel can be used in China. I reached out to the customer support team for further information, and the agent confirmed that UTunnel has customers in China utilizing the service for various business purposes.
Using VPNs in countries like China, where internet access is heavily regulated, can present challenges. Although many VPNs are officially prohibited, individuals are generally not targeted specifically for their use. However, I recommend thoroughly researching local laws before opting to use a VPN. My team and I do not endorse any illegal activities.
Installation & Apps: 8.0
Installation & Apps — Reliable Applications for Business Devices
I found the UTunnel VPN applications to be user-friendly. The setup process primarily occurs on their website during the sign-up phase.
Setup & Installation
Establishing an account with utunnel.io is quite simple. To create your account, you will need to provide your name, email address, and billing information. Additionally, payment details must be submitted when creating your in-house or cloud servers.
Creating a cloud server with utunnel.io typically takes less than five minutes. You begin by selecting an integrated cloud server provider, entering your desired server name and IP address, specifying the number of users, and clicking proceed.
After providing your payment details, your server will be ready for use. This process must be repeated for each location you wish to activate.
Setting up an in-house server can present challenges, particularly for beginners. However, utunnel.io offers comprehensive step-by-step guides that simplify the process, allowing users to navigate it with ease. If uncertainties arise, seeking assistance from a technically experienced staff member can provide valuable guidance.
The dashboard is highly functional, featuring an initial section that displays various data reports, including bandwidth usage, system statistics, and more.
Upon scrolling down, users will find a log of all recent activities. This feature is particularly beneficial for businesses, as it allows for effective tracking of ongoing operations.
Device Compatibility
utunnel.io VPN is compatible with macOS, iOS, Android, Windows, Linux, and select routers. It provides manual setup guides, which are especially useful for router configurations. However, it does not support gaming consoles or smart TVs. Technically, if the VPN is configured on a router, it can be connected to devices that lack native applications.
Desktop Applications
utunnel.io offers native applications for Windows, Mac, and Linux. These applications are intuitive and similar in design, enabling even non-tech-savvy team members to navigate them with ease.
Mobile Applications for Android and iOS
The VPN also provides apps for Android and iOS, available for download from the website or directly from the respective app stores. These applications are lightweight and feature fewer capabilities compared to their desktop counterparts.
Browser Extensions
utunnel.io does not offer browser extensions. While this may seem like a drawback, it is worth noting that browser extensions often fall short compared to full VPN applications. Typically, they connect to proxies that lack encryption, only altering the browser’s location.
Streaming Device Compatibility
The service does not support streaming devices such as Amazon Fire TV or Nvidia Shield, as utunnel.io is primarily designed for business use. For users seeking a VPN for streaming on such devices, it is advisable to look for personal VPNs that include smart DNS features, facilitating location changes on any device that allows proxy settings adjustments. For recommendations on suitable VPNs for streaming, refer to our curated list.
Gaming Device Compatibility
utunnel.io is not designed for gaming and does not provide native applications for devices like PlayStation or Xbox.
Router Compatibility
I was pleased to discover that utunnel VPN is compatible with select routers. This feature is advantageous as it allows for the protection of multiple household devices through a single setup. However, utunnel.io supports only a limited number of routers, requiring manual configurations instead of offering full applications.
The website currently lists configuration instructions only for ASUS Merlin and ASUS RT routers. Despite reaching out to support for clarification on additional router compatibility, I did not receive a response. For VPNs with broader router support, please consult our recommended list.
Simultaneous Device Connections
utunnel VPN allows up to 50 simultaneous connections on a single subscription. The company recommends router setup to protect multiple users effectively. Additionally, up to 50 users can be added to a UTunnel account, though each additional user incurs an extra cost of $5.
The pricing structure is straightforward and could be suitable for small businesses. However, several VPNs, such as PIA and Surfshark, offer unlimited connections with standard subscriptions.
Pricing
Access Gateway Basic: $6 per month
Access Gateway Standard: $8 per month
Pricing — Competitive Compared to Similar Services
I found utunnel.io to be highly affordable compared to other providers in the market. The service offers two package options: Basic and Standard, both of which come with data transfer allowances of 1TB, 2TB, or 4TB.
The Basic plan includes only essential features for setting up and operating a VPN, while the Standard plan offers more advanced features tailored for business needs.
Pricing is structured on a per-user basis and does not include the cost of setting up a server if you opt for an integrated cloud provider. The most economical package starts at $6 per month per team member, accommodating up to 50 members.
Each cloud server you create incurs an additional minimum charge of $5. If you establish an in-house server, you will only be responsible for the subscription cost associated with each added team member.
Payment for your utunnel.io subscription can be made via all major credit cards; however, it does not accept PayPal or cryptocurrency. For those who opt to bring their own server, utunnel.io offers a 14-day free trial.
Additionally, users can test the integrated cloud VPN server with a 14-day money-back guarantee before making a commitment.
Reliability & Support
Reliability and Support — Adequate, but Lacking Live Chat I was somewhat disappointed to discover that utunnel.io does not provide 24/7 chat support. However, I was able to obtain answers to some inquiries through the ticketing and email support channels.
On average, I received responses within about three hours of submitting my questions, with some replies arriving as quickly as 30 minutes. Nevertheless, I encountered instances where several of my emails went unanswered.
Conversely, I appreciated that the responses I did receive were consistently thoughtful and detailed. Even when I requested copies of specific documents, the support agent promptly provided them without any complications.
UTunnel VPN also features a comprehensive and up-to-date knowledge base that addresses a wide array of common technical inquiries.
This resource includes a frequently asked questions (FAQ) section, step-by-step guides, and a blog with detailed and valuable content. I particularly appreciate that the guides are enhanced with quality screenshots illustrating each step.
Overall, UTunnel’s support is satisfactory when responses are received. Moving forward, I hope the service will implement a 24/7 live chat option. Additionally, it would be beneficial if all customer emails received a response.
The Bottom Line
Final Verdict — Suitable for Businesses; Concerning for Privacy
Overall, UTunnel serves as a decent VPN option for small businesses. However, if data privacy is a primary concern for you, it may not be the best choice.
While UTunnel is affordable and provides robust security features designed for small businesses, there are indications that it may log and store user data. Depending on your company’s focus, this could be a significant drawback.
The VPN is clearly more tailored to business needs than to individual users, and its pricing structure may be prohibitive for the average consumer.
Additionally, more popular VPNs are often better suited for activities typically done at home, such as streaming, gaming, or accessing global content. For personal use, I recommend exploring options from the following list of affordable, secure, and trustworthy VPNs.
Key Features:
- Military-grade encryption
- Personal VPN servers
- Two-factor authentication
- 14-day money-back guarantee
FAQs on UTunnel VPN
Is UTunnel VPN safe?
UTunnel VPN offers protection from external threats, but there are concerns regarding data logging. While it boasts strong security features like a built-in firewall, AES-256 encryption, and multi-factor authentication (MFA), its privacy policy indicates that some data may be logged and stored.
Although UTunnel claims it won’t share this information with third parties, it is legally obligated to provide data to government authorities when required, as it operates within the 5 Eyes Alliance jurisdiction.
Does utunnel.io keep logs?
Yes, utunnel.io does retain certain logs. According to its privacy policy, it may collect details such as your IP address, location, browsing history, and other related data.
UTunnel states that this information is necessary for operating the service. Additionally, since it is based in the United States, which is part of the 14 Eyes Alliance, your data may be shared with other member countries if requested.
Will UTunnel VPN slow me down?
UTunnel VPN may cause a decrease in your internet speed. This is common with VPNs, as the encryption process and data rerouting tend to slow down connections.
However, UTunnel’s speeds are adequate for most business operations, including uploading and downloading files without significant disruptions.
- Money Back Guarantee: 14 days
- Mobile app: Available
- Number of devices per license: Up to 50
