Our Score: 6.4/10
Ranked 52nd out of 198 VPNs
HideIPVPN is an emerging service provider that promises exceptional internet speeds, albeit with a limited server count of just 24. Given the multitude of competitive offers available, I was compelled to explore how HideIPVPN stands out, particularly considering its unconventional pricing structure.
To gain a comprehensive understanding, I conducted an extensive evaluation of the VPN’s speed, streaming capabilities, security features, device compatibility, and network options. Additionally, I assessed the SmartDNS system and experimented with various P2P downloads, examining the supported protocols including OpenVPN, L2TP, PPTP, IKEv2, SSTP, and SoftEther.
During my research, I utilized the 24-hour free trial to determine its limitations. I also discovered notable aspects of the company’s privacy policy, terms of use, and refund policy. The findings were intriguing and merit discussion, so I invite you to join me in this in-depth review of HideIPVPN on vpnMentor.
Key Findings
- Streaming Performance: HideIPVPN successfully unblocks most streaming services, with one notable exception. Detailed results from my testing of various platforms are available.
- Connection Speeds: While the provider does reduce connection speed, it remains impressive, allowing for seamless streaming, torrenting, and gaming experiences without interruptions. Full results can be found here.
- Server Network Size: The network is relatively small, and the number of available servers is inadequate given the pricing. A complete list of supported countries can be found here.
- Security Features: HideIPVPN offers a robust security suite, including a kill switch, 128-bit and 256-bit AES encryption, leak protection, and multiple protocol options. Users can also opt for anonymous payment via Bitcoin. Overall, I did not identify any significant technical vulnerabilities.
- Privacy Policy Concerns: The provider operates under US jurisdiction and may be compelled to share user data. Additional details on potential disclosures are available here.
- Torrenting Performance: Torrent speeds are excellent, enabling rapid downloads of large files on specific P2P servers, although not all servers support torrenting.
- Device Compatibility: HideIPVPN is compatible with all modern platforms, including both mobile and desktop devices. Check compatibility for your device here.
- User-Friendly App: The VPN features a robust application with extensive customization options, making SmartDNS management straightforward. However, an increase in simultaneous connections would enhance usability. Further configuration details can be found here.
- Refund Policy Limitations: Despite offering a 24-hour trial, the refund policy is quite restrictive and not particularly consumer-friendly. You can check your eligibility for a refund here.
- Customer Support: Although there is a 24/7 live chat option, the support response time is slow. I am still awaiting a reply regarding my inquiries.
In summary, HideIPVPN presents a valuable proposition, especially for users prioritizing exceptional download speeds at a competitive price.
HideIPVPN Features — 2024 Update
Rating : 8.4
| Price | 2.99 USD/month |
| 📆 Money Back Guarantee | 30 Days |
| 📝 Does VPN keep logs? | No |
| 🖥 Number of servers | 24+ |
| 💻 Number of devices per license | 5 |
| 🛡 Kill switch | Yes |
| 🗺 Based in country | United States |
| 📥 Supports torrenting | Yes |
Streaming Performance – Adequate but Limited
With HideIPVPN, I successfully unblocked several popular streaming platforms, including Netflix, Amazon Prime Video, Hulu, HBO Max, BBC iPlayer, and YouTube. However, my attempts to access Disney+ and iTV were unsuccessful.
The streaming speeds provided by this VPN are impressive, and it features a dedicated SmartDNS service that claims to unlock over 200 websites. Nonetheless, my testing yielded less than optimal results.
By utilizing the VPN and connecting to the specialized servers US2 and US4, I was able to bypass geo-restrictions on Netflix content. Unfortunately, the SmartDNS feature did not facilitate access to Netflix; however, I was able to view restricted content on YouTube and access geo-blocked social media platforms.
It’s worth noting that the DNS feature and VPN cannot be used simultaneously, which is a drawback, as SmartDNS does not provide the same level of security as a VPN.
Successfully Unblocked Platforms: Netflix, Amazon Prime Video, Hulu, HBO Max, BBC iPlayer, YouTube.
In my tests, I was able to access most streaming platforms seamlessly, including Twin Peaks on Netflix US. The experience was particularly positive, as I encountered no buffering issues while streaming in HD, which is certainly commendable.
Blocked Access: Disney+ and iTV
Despite trying various server connections, I was unable to access Disney+ and iTV. It is possible that a broader selection of server options might increase the chances of finding a working connection, but none of the 24 servers available succeeded in unlocking these platforms.
Speeds — Better Than Expected
The VPN speeds are fast, and I didn’t have any latency on streaming platforms. No matter what server you pick, it is expected that the average download/upload speed drops due to the distance between your physical location and that of the server being large.
My 100Mbps connection took a noticeable hit in speeds only on the Australian server, where it reached just 79Mbps download and 66Mbps upload speeds. Even with this reduction, I say these are phenomenal results and not the norm. If all you want is anonymity and good speeds, HideIPVPN is excellent.
Are HideIPVPN’s Speeds Suitable for Gaming? Yes, the Speeds Are Impressive
HideIPVPN offers speeds that are adequate for both console and PC gaming, making it a viable option for gamers. Users can expect a smooth experience when gaming on consoles like the Nintendo Switch.
However, if you primarily rely on game streaming services such as Microsoft’s xCloud or Nvidia’s GeForce Now, you may encounter performance issues. Overall, while the VPN excels in general gaming scenarios, its effectiveness diminishes for dedicated game streaming platforms.
GeForce Now Performance Issues
During my testing of GeForce Now using the US server, I experienced multiple disconnects, which hindered my ability to complete a match in Rocket League without encountering significant stuttering. Based on this experience, I cannot recommend HideIPVPN for game streaming purposes.
Server Network — Relatively Limited
HideIPVPN operates with only 24 servers, a number that includes a few designated for P2P connections, which can enhance torrent speeds. While I did not anticipate an extensive server network from this provider, I was surprised by the limited selection, especially considering the above-average pricing.
The limitation in server availability can negatively impact user experience. A larger number of servers typically leads to better connectivity, as individual servers are less likely to be congested with users. Increased server load can lead to more pronounced speed reductions, and as previously mentioned, speeds are already not particularly fast. Additionally, features like location spoofing rely on having a sufficient number of servers, making HideIPVPN’s current offerings less than ideal.
I also explored the proxy feature, which is not integrated into the app and requires manual configuration. Fortunately, the provider provides a comprehensive, step-by-step tutorial for various platforms. I encountered no issues while setting it up on my Windows 10 machine, and the proxy functioned effectively without noticeable speed loss.
It is worth noting that HideIPVPN does not have servers located in China, the Middle East, or Russia. While this may not be a dealbreaker for all users, those seeking to access content from these regions may find this limitation significant. On a positive note, the VPN provider does guarantee uninterrupted access to its services, which is an advantage.
Subscribers also have access to a smart location feature, which automatically selects the most optimal server location. While this may seem somewhat redundant given the limited server list, it may indicate the provider’s intention to future-proof its service. Regarding the server types employed by the company, I cannot confirm definitively, but it appears that HideIPVPN does not utilize virtual servers.
Server locations
| United States | Canada | United Kingdom | Poland |
| Netherlands | Germany | France | Lithuania |
| Luxembourg | Singapore | Australia | |
Security — Comprehensive Protection with One Caveat
HideIPVPN boasts an impressive security framework, featuring five VPN protocols: SSTP, OpenVPN, SoftEther, PPTP, and L2TP/IPSec, along with robust encryption options of 128-bit AES and 256-bit AES.
I recommend using OpenVPN, as it is an open-source protocol that has undergone extensive scrutiny and is widely recognized for its security and reliability. Another important security aspect to highlight is that HideIPVPN effectively prevents data leaks related to IP, DNS, and WebRTC.
To verify this, I conducted a DNS Leak Test, and HideIPVPN passed without any issues. Notably, all servers connect to Google’s public DNS address, with none directing traffic to my ISP or country (I reside in Europe), ensuring that no private information is compromised.
DNS Leak Protection
In summary, HideIPVPN offers robust DNS leak protection, a critical security feature designed to prevent your personal information from inadvertently leaking outside the VPN network. This mechanism is essential for maintaining continuous anonymity.
Additionally, users benefit from the App Killer feature, which functions as a kill switch that terminates any specified applications as soon as the VPN connection is lost. While this feature operates effectively, it requires manual configuration to add applications that should be closed upon disconnection. This setup may not be ideal for users running multiple applications simultaneously, but the option is available.
Before transitioning to the next section, it’s worth noting that HideIPVPN supports IKEv2 on Android, iOS, and Windows 10. For users who may not wish to utilize OpenVPN, this offers additional flexibility, which I consider a significant advantage.
Privacy Concerns
Unfortunately, HideIPVPN’s commitment to user privacy raises serious concerns. The company has not provided any substantiated evidence to support its claims of prioritizing privacy. Unlike many reputable VPN providers that have undergone third-party audits and publicly shared the results, HideIPVPN has not participated in such evaluations. Consequently, there is no endorsement from security experts regarding the provider’s dedication to user privacy.
Moreover, HideIPVPN did not respond to the CDT questionnaire, which seeks information from VPN providers about corporate accountability, business models, privacy practices, and security protocols. The absence of this information exacerbates my concerns regarding the company’s transparency.
The Privacy Policy states that the company collects data necessary for logging into its VPN and DNS servers through client and manual connections. However, it remains unclear whether the vendor retains session logs, usernames, bandwidth usage, or even IP addresses. Additionally, the provider may collect personally identifiable information during the checkout process.
The most troubling aspect is the jurisdiction under which HideIPVPN operates. This issue would not be as significant if the company were more forthcoming about its legal framework. I found it challenging to determine their operational jurisdiction through their website; however, the Apple App Store revealed that the publisher name is Server Management LLC, which is registered in Delaware, USA—an area known for its anti-privacy stance.
This jurisdiction means that the VPN provider is legally obligated to disclose personal information, such as log files and account data. Compounding these concerns is the fact that the company is not required to inform users if a gag order is issued regarding such data requests.
Upon reviewing the Terms of Service (ToS) for HideIPVPN, I noted a significant policy regarding user cooperation: failure to provide your identity may result in account termination without a refund. This raises concerns about the level of privacy protection offered, contrary to claims made in their ToS.
Torrenting Capabilities: Excellent Performance
HideIPVPN excels in its torrenting capabilities, providing dedicated servers optimized for peer-to-peer (P2P) connections. These servers are not only faster but are also located in jurisdictions with favorable laws, minimizing potential complications and maintaining higher speeds. The provider even offers a specific torrent-only plan.
On a 100 Mbps connection, I recorded download speeds of 64 Mbps and upload speeds of 59.2 Mbps while using the German server, allowing for a 1.7 GB file to be downloaded in under 10 minutes. Other P2P-supported countries include Lithuania, Luxembourg, and the Netherlands. It is important to note that using non-P2P servers may lead to warnings from HideIPVPN. While I tested the service using a US server for a large torrent file and did not receive any warnings, the connection was notably slow, indicating possible restrictions. Overall, the performance remains satisfactory.
My team and I strongly advise against illegal torrenting of copyrighted material. Always ensure that the files you are downloading are not protected by copyright.
Functionality in China: Not Supported
Regrettably, HideIPVPN does not function in China. I would have appreciated the opportunity to assess its performance and geo-unblocking capabilities in that market. Unfortunately, I must wait for potential future developments.
Device Connections: Limited Capacity
HideIPVPN permits simultaneous connections on up to five devices per account, which may be considered restrictive for users with multiple devices. Even for individuals living alone, the likelihood of having more than five devices is high.
In my experience, I successfully utilized the VPN on two smartphones and my PC without encountering reliability issues. All devices could access geo-blocked content seamlessly, and video streaming was uninterrupted, with no noticeable buffering. The SmartDNS feature, on the other hand, imposes no device limits. Users can conveniently pair the DNS feature with a router for shared access or configure it on individual devices.
Device Compatibility: Comprehensive Support
HideIPVPN is compatible with various platforms, including several versions of Windows (notably Windows 10), Mac OS, iOS, Android, Linux, and more. The VPN can be used on desktops, laptops, tablets, smartphones, and routers from D-Link, TP-Link, and DD-WRT. Additionally, it supports gaming consoles such as Xbox One, Xbox Series X/S, PlayStation 4, PlayStation 5, as well as smart TVs and Roku devices. Notably, a browser extension for Chrome is also available.
I personally tested the service on an Android phone, my PC, and a PS4. Impressively, even a 2005-era device like a PSP functioned well. The extensive compatibility offered by the company is commendable.
Installation and Setup: Efficient Process
The setup process for HideIPVPN was quick and straightforward, taking approximately five minutes on my PC. I encountered no issues while downloading the client from the provider’s website. After a few prompts, I was welcomed by an interface reminiscent of a mobile app.
Rather than developing a completely new application, HideIPVPN effectively adapted its Android/iOS app for Windows 10, featuring a prominent connect button. The application is fully equipped, allowing users to choose their desired connection protocol and whether the VPN should launch with the operating system. Users can select between UDP and TCP protocols, with UDP being recommended for its efficiency in bandwidth usage, making it ideal for online gaming, streaming, and VoIP services.
The server list can be organized and grouped by country, and the app includes numerous guides and tutorials, which are beneficial for novice users. One limitation is that certain features require the app for access, and connections may take some time to establish. However, manual connection details are also provided. My own experience indicated that speed did not significantly improve when connecting manually.
Overall, I have no complaints regarding the application; it performs its intended functions effectively and does not strain my relatively low-spec computer. The user-friendly interface makes it an excellent choice for those seeking simplicity and ease of use.
Pricing Overview
HideIPVPN’s pricing structure is as follows:
- 24 Months: $2.99 per month
- 12 Months: $4.99 per month
- 1 Month: $6.99 per month
While the service may not be the most affordable option available, pricing is subjective and does not always accurately reflect the service’s value. Notably, only users on Mac, Windows, and Linux are eligible for direct refunds from the provider.
HideIPVPN offers a 30-day money-back guarantee, although obtaining a refund may be challenging if users experience speed issues, geo-blocking problems, or difficulties configuring their routers. Refunds for mobile users are also subject to the policies of iTunes or Google Play.
On a positive note, the SmartDNS feature is included at no additional cost with all plans, and a specific plan is available for those interested in safe torrenting. Users can also opt for an all-inclusive package that includes 24 VPN servers, SmartDNS, and Proxy services. Payment options include VISA, MasterCard, PayPal, Bitcoin, Discover, JCB, American Express, and Diners Club.
Reliability and Support
HideIPVPN boasts a robust support system, featuring 24/7 live chat, a ticketing system, and a comprehensive FAQ page. In my experience, I received a response to my inquiry about encryption methods within three hours, demonstrating their commitment to customer service.
The FAQ page of HideIPVPN features dedicated buttons at the top that direct users to comprehensive tutorials on installing various services, including SmartDNS and proxy servers. The knowledge base is extensive, addressing many uncommon issues, which is commendable.
However, it is important to note that the ticketing system does not function consistently across the website. Specifically, while there is a contact form available at the bottom of the FAQ page, I discovered that submissions do not generate tickets. This limitation raises concerns about the likelihood of receiving a response to inquiries submitted through that form.
Additionally, a valuable feature within the app is located under the Support tab, allowing users to generate log files. This log generation capability is particularly useful when encountering issues, as it enables users to provide detailed contextual information. This functionality significantly enhances the accuracy of problem reporting and facilitates more effective troubleshooting.
The Bottom Line
Final Verdict
HideIPVPN presents itself as a promising service on paper; however, a closer examination reveals several significant concerns. While download speeds are impressive, the limitation of only five simultaneous connections per account is restrictive.
I was able to access most streaming platforms effectively, yet Disney+ consistently failed to load, regardless of the connection type. Although device support is robust, it is undermined by this limitation, giving the impression that the provider is making progress but falling short in key areas.
The most critical drawback is the platform’s privacy and safety measures. Operating under U.S. jurisdiction raises serious concerns about user anonymity, which I find unacceptable. A VPN should provide genuine protection for your identity, not merely create an illusion of security.
Pros
- Effective and responsive customer support
- Simple setup and connection process
- SmartDNS feature included
Cons
- Excessive collection of personal information
- Inconsistent speeds
FAQs on HideIPVPN
Is HideIPVPN safe?
Currently, HideIPVPN cannot be regarded as a safe option. The primary issue lies within the provider’s privacy policy, which is not consumer-friendly.
Can HideIPVPN unblock Netflix?
Yes, HideIPVPN effectively bypasses Netflix’s restrictions, allowing users to access geo-blocked content without hassle.
Will HideIPVPN slow my speeds down?
Yes, there will be a slight degradation in connection speed; however, the speeds remain relatively fast, even when connected to servers in Australia.
Money-Back Guarantee: 30 Days
Mobile App Availability: Yes
Number of Devices per License: 5
