PureVPN Review

Pricing & Value Assessment

Lifetime Subscription Value

Rating: 8.0/10

PureVPN Unlimited offers a lifetime subscription for a one-time payment of $199.99. This option provides continuous online protection, which can be an excellent value if you intend to use the VPN for an extended period. However, the significant upfront cost may be a deterrent if you’re uncertain about the service.

Ranked #8 Out of 62 VPNs for Pricing & Value

VPN Unlimited currently offers only two pricing plans, both of which include the same features. The value improves with a longer subscription term, given the cost per use.

  • 1-Year Plan: $5.00 per month, billed annually at $59.99
  • Lifetime Plan: One-time fee of $199.99

It is worth noting that VPN Unlimited has removed its monthly subscription option, which is commonly available with other VPN providers.

The one-year plan, priced at $59.99 annually, provides less flexibility compared to other VPNs like NordVPN or PIA. However, VPN Unlimited stands out for its lifetime subscription offer. While the $199.99 fee represents good value for long-term use, FastestVPN provides a more economical lifetime deal at $40.00.

Additionally, VPN Unlimited offers MonoDefense for an extra $1.66 per month. This bundle includes Smart DNS, DNS Firewall, and Passwarden (a password manager). Other VPNs often include similar features in their standard packages.

The automatic inclusion of the MonoDefense bundle at checkout can be inconvenient for users who only wish to purchase the VPN service.

Payment & Refund Options

VPN Unlimited supports the following payment methods:

  • American Express
  • Bitcoin
  • Mastercard
  • PayPal
  • Visa

However, it does not accept international payment methods such as Alipay or UnionPay, nor does it offer cryptocurrency options, which might be preferred by privacy-conscious users.

PureVPN Key Data
Data Cap Unlimited
Download Speed 94Mbps
Logging Policy Some User Logs
Data Leaks No
Jurisdiction British Virgin Islands (Privacy Haven)
Servers 6,000
IP Addresses 300,000
Countries with Servers 68
US Netflix No
Torrenting Partially
Simultaneous Connections 10
Works In China No
Support 24/7 Live Chat
Cheapest Price $2.14/mo over 2 Years
Money-Back Guarantee 31-day Money-Back Guarantee
Official Website PureVPN.com

Privacy & Logging Policy

PureVPN Logs Too Much Data

Rating: 6.5/10

PureVPN has made strides in enhancing its privacy measures following past controversies; however, it continues to log a substantial amount of data. The service tracks details such as the connection date, duration, data usage, and your ISP. While PureVPN asserts that this information is non-identifiable and essential for maintaining performance, there are other VPNs with genuine no-logs policies that operate efficiently without such data collection.

Ranked #27 Out of 62 VPNs for Privacy & Logging Policy

Data Type Logged by PureVPN
Account Information No
Browsing Activity No
Date of Last Connection Yes
Device Information No
DNS Queries No
Individual Bandwidth Usage Yes
Individual Connection Timestamps Yes
ISP Yes
Number of Simultaneous Connections No
Originating IP Address No
VPN Server IP No
VPN Server Location Yes

You can access PureVPN’s complete privacy policy directly on its website.

PureVPN has faced scrutiny regarding its data logging practices, which has impacted its reputation. In response, the company has undertaken significant reforms, reducing its data logs to what it deems essential and relocating its headquarters to the British Virgin Islands—a jurisdiction with no data retention laws.

When inquired about the potential risks associated with data retention, PureVPN downplayed privacy concerns by stating that user activity is aggregated into a pool rather than being linked to individuals. According to PureVPN:

“…we rely on obscurity to minimize the risk of associating specific activities with individual users. Instead, activities are linked to a pool of users, providing plausible deniability.”

While this approach offers some degree of anonymity, it does not equate to a strict zero-logs policy. Unlike VPN services such as Private Internet Access, which have demonstrated their no-logs claims through legal challenges, PureVPN still has some progress to make in this regard.

However, the aggregation of data helps obscure individual activities, and we acknowledge PureVPN’s transparency reports, which include information on intellectual property complaints and legal requests. Each report concludes with the disclaimer:

“PureVPN has been unable to comply with these requests as it does not maintain or log any data of its users’ online activity.”

It is worth noting that these transparency reports have not been updated since December 2021, and an update would be beneficial.

Always-On Audit Policy

PureVPN has implemented an always-on audit policy, allowing KPMG International Limited to perform unscheduled audits at its discretion. KPMG has conducted two audits of PureVPN and confirmed that the company adheres to its privacy policy. However, since PureVPN does collect some data, this does not equate to a complete “no logs” service.

Although we sought to review these audit reports, they have not been made publicly available. PureVPN references commendations from these audits on its website but does not provide direct links to the reports. We encourage PureVPN to follow the common practice of making audit reports accessible to the public.

Ownership of PureVPN

PureVPN operates under the corporate umbrella of Disrupt.com, which also owns Gaditek, a Pakistani company managing Ivacy VPN. As the VPN industry consolidates, it is increasingly common for multiple VPN services to be owned by a single parent company.

However, concerns arise from Gaditek’s ownership of several VPN review sites that it uses to promote its own products, as well as its history of generating fake social media profiles for marketing purposes.

Speed

Slower Than Many Competitors

Speed Rating: 7.2/10

PureVPN offers relatively fast local connections; however, it experiences a 19% decrease in download speeds compared to our standard internet connection. This performance lags behind many leading VPNs. On average, its international speeds reach 80 Mbps, which is notably slower than top-performing VPNs such as Hotspot Shield. According to our speed test data, PureVPN receives a below-average rating of 7.2/10 for speed.

Ranked #44 out of 62 VPNs for Speed

To evaluate PureVPN’s effect on internet speed, we connected to servers across six continents and measured the average speeds over a one-month period.

Here’s a table showing PureVPN’s speed test results in full:

No VPN (New York) US (New York) Canada (Toronto) US (Los Angeles) UK (London) Germany (Berlin) Brazil (São Paulo) Japan (Tokyo) South Africa (Johannesburg) Australia (Sydney)
Server Location rFb3dB09 usa flag - PureVPN rFb3dB09 usa flag - PureVPN WoTv5Vvu canada flag - PureVPN rFb3dB09 usa flag - PureVPN dHeUYe6K uk flag - PureVPN iEI3xgej germany flag - PureVPN 4CaWLzHZ brazil flag - PureVPN M33DfTj2 japan flag - PureVPN lbYz5PwI south africa flag - PureVPN GBxJPLv7 australia flag - PureVPN
Download Speed 100Mbps 81Mbps 94Mbps 69Mbps 90Mbps 89Mbps 78Mbps 87Mbps 46Mbps 76Mbps
Upload Speed 100Mbps 76Mbps 90Mbps 61Mbps 93Mbps 94Mbps 22Mbps 93Mbps 74Mbps 80Mbps
Ping 1ms 7ms 15ms 79ms 73ms 100ms 114ms 144ms 570ms 256ms
Distance 0mi 5mi 300mi 2,500mi 3,500mi 4,000mi 4,800mi 6,700mi 8,000mi 9,900mi

These speeds enable you to carry out nearly any internet activity with minimal delay; however, they are comparatively slower than the fastest VPNs available.

For a clearer perspective, you can compare PureVPN’s speeds with those of other leading VPNs in the bar chart below:

PureVPN’s Chart

Overall, PureVPN’s performance is somewhat below average, and it has room for improvement before it can be recommended for its speed capabilities.

Server Locations

One of the Largest and Most Comprehensive Server Networks

Server Locations Rating: 9.8/10

PureVPN’s server network is exceptional, featuring a secure, high-quality, and diverse infrastructure. With 6,000 servers spanning 68 countries, it extends well beyond the typical North American and European focus of many VPN providers. Notably, nearly all these servers are physically located.

Ranked #6 out of 62 VPNs for Server Locations

  • 68 Countries
  • 96 Cities
  • 300,000 IP Addresses

For a full list of server locations, please see the details below.

PureVPN’s servers are distributed across the following continents:

Continent Number of Countries
Europe 31
Asia 13
South America 5
North America 5
Africa 3
Oceania 1

A network of 6,000 individual servers is substantial and advantageous. This extensive number reduces the likelihood of server congestion and minimizes the chance of encountering CAPTCHAs while browsing.

PureVPN distinguishes itself with servers in 68 countries, including regions often less represented, such as Africa, Asia, the Middle East, and Central and South America. This is particularly valuable in areas where internet access is frequently restricted, as having nearby VPN servers is crucial.

However, PureVPN has decreased its overall server count over time and still falls short when compared to VPN providers like PIA, which boasts a vast network of 18,651 servers.

Additionally, PureVPN has scaled back some of its city-level options. Previously, users could select from multiple cities in countries such as Czechia, France, Germany, Malaysia, and South Africa. Currently, multiple city selections are limited to Australia, Canada, the UK, and the US.

purevpn-us-server-locations-list

Physical Servers & 20Gbps Infrastructure

PureVPN’s server network has significantly reduced in size from its previous capacity, focusing on enhancing quality rather than quantity. Currently, 98.7% of PureVPN’s servers are physically located within the listed countries, which is crucial for ensuring stable and faster connections.

In addition to its physical servers, PureVPN maintains 69 virtual servers to provide continued access to locations where physical servers are challenging to deploy. These virtual servers include countries such as Afghanistan, Bahrain, and Egypt, as listed on the website.

Furthermore, PureVPN has recently upgraded its infrastructure by investing in 20Gbps servers located in London, Manchester, and Washington DC.

Streaming Performance

Fails to Unblock Most US Streaming Sites

Streaming Rating: 5.0/10

Our evaluation reveals that PureVPN is capable of unblocking BBC iPlayer, HBO Max, Hotstar India, and DAZN. However, users may need to experiment with several servers to find one that effectively bypasses geo-restrictions. Unfortunately, PureVPN struggles to access the US Netflix library and fails to circumvent Hulu blocks. Additionally, it is no longer compatible with US Amazon Prime Video.

Ranked #28 out of 62 VPNs for Streaming

At present, PureVPN supports access to the following popular streaming platforms:

Streaming Platform Works with PureVPN
Amazon Prime Video No
BBC iPlayer Yes
Channel 4 No
Disney+ No
Hotstar India Yes
Hulu No
ITVX Yes
Max Yes
Netflix US No

PureVPN’s performance in streaming shows a mixed outcome.

On the positive side, the VPN successfully supports access to BBC iPlayer and DAZN Canada. Additionally, it remains one of the VPNs capable of unblocking Hotstar.

purevpn-bbc-iplayer-test

PureVPN provides access to Netflix libraries in Japan, Canada, Italy, and France. However, this is far less comprehensive compared to Windscribe, which unblocks 32 Netflix libraries.

The VPN faces challenges with popular US streaming platforms. It fails to unblock US Netflix and is unable to bypass Hulu’s VPN restrictions.

Unlike some competitors such as CyberGhost, PureVPN does not offer optimized streaming servers. Consequently, users must experiment with different servers to find ones that work effectively. For instance, during our testing, the UK London server did not successfully unblock BBC iPlayer, whereas the Manchester server did. Similarly, access to HBO Max was only achieved after testing multiple US server locations.

Torrenting

P2P servers, But Not Risk-Free

Torrenting Rating: 7.0/10

PureVPN is not the ideal option for torrenting. While it offers a range of P2P servers, it is limited by its data logging practices and a less reliable kill switch. Although torrenting speeds are satisfactory, they do not match those of the fastest VPNs. Additionally, the absence of port forwarding in the standard subscription further diminishes its performance.

Ranked #23 out of 62 VPNs for Torrenting

Torrenting Attribute Result
Average Download Bitrate 8.1MiB/s
No. of P2P Servers 6,000
Logging Policy Some User Logs
Kill Switch Faulty
Port Forwarding Premium subscription only

PureVPN offers several P2P servers optimized for file sharing, though these constitute only about half of its network. Consequently, some regions lack local torrenting connections. For instance, users in southern Africa may find their nearest torrenting server located in Angola, which could be thousands of miles away.

purevpn-p2p-servers

PureVPN offers an average torrenting speed of 8.1 MiB/s. In comparison, top-rated VPNs for torrenting, such as IPVanish, achieve an average bitrate of 9.9 MiB/s. While PureVPN’s torrenting speeds are commendable, there is room for improvement.

Concerns arise from PureVPN’s less-than-ideal privacy policy, historical logging issues, and unreliable kill switch. These factors may pose risks to anonymity and could potentially expose your real IP address.

Additionally, the standard PureVPN subscription does not include port forwarding, which could result in slower torrenting speeds for users.

Overall, there are more reliable and trustworthy VPNs available for torrenting.

Security & Technical Features

Gets the Essentials Right, but Not Advanced

Security & Technical Features Rating: 8.3/10

PureVPN provides a solid security foundation with industry-standard AES-256 encryption and top protocols such as WireGuard and OpenVPN. It includes essential features like a kill switch and split tunneling across its applications. However, it falls short of the advanced capabilities found in some leading VPNs, with notable issues such as an unreliable kill switch.

Ranked #22 out of 62 VPNs for Security & Technical Features

Protocols

Protocols Available in PureVPN
IKEv2/IPSec Yes
L2TP/IPSec Yes
OpenVPN (TCP/UDP) Yes
WireGuard Yes

Encryption

Encryption Available in PureVPN
AES-128 No
AES-192 No
AES-256 Yes
Blowfish No
ChaCha20 No

Security

Security Available in PureVPN
Diskless Servers No
DNS Leak Blocking Yes
First-party DNS No
IPv6 Leak Blocking Yes
Supports TCP Port 443 No
VPN Kill Switch Yes
WebRTC Leak Blocking Yes

Advanced Features

Advanced Features Available in PureVPN
Ad Blocker No
Dedicated IP No
Double VPN No
SOCKS No
Split Tunneling Yes
Static IP No
Tor over VPN Server No
Tracker Blocker No
Protocols and Connectivity

PureVPN supports four security protocols: IKEv2, IPSec (available on macOS and iOS), OpenVPN (TCP or UDP), and WireGuard. We commend PureVPN for eliminating outdated protocols such as L2TP and PPTP, ensuring a more secure and modern selection. However, users may still experience occasional connection issues.

purevpn-protocol-selection

While PureVPN offers limited customization through its settings, it does provide some toggle options, such as “Connect to Fallback.” This feature automatically switches to an alternative protocol if PureVPN encounters difficulties establishing a stable connection.

Unfortunately, this fallback mechanism is activated more frequently than desired, particularly when not using the automatic protocol. Although WireGuard is preferred for its balance of performance and security, we experienced connection issues with it, and PureVPN frequently suggested switching to less preferred protocols, such as IKEv2 and IPSec.

purevpn-unable-to-connect

When testing PureVPN’s iOS app, we encountered an issue where a VPN connection could not be established (Error Code 408) without using the automatic protocol, rendering all other protocol options ineffective.

On macOS, the automatic protocol is IPSec, while on Windows, it is IKEv2. This distinction is confusing since IKEv2 typically provides authentication while IPSec handles encryption. PureVPN employs IPSec as a standalone protocol, which is considered outdated and has even been suggested to be compromised.

We would prefer to see OpenVPN or WireGuard as the default protocols. This would ensure that users, particularly those unfamiliar with VPN protocols, are using the most secure and efficient options available.

Does PureVPN Actually Encrypt Your Traffic?

To verify whether PureVPN protects your data transfers, we used a tool called Wireshark to analyze data packets. The results, as shown in the screenshot below, indicate that when connected to PureVPN, our data was encrypted into a random assortment of characters, with no plain text visible.

purevpn-wireshark-encryption-test

This indicates that PureVPN successfully encrypts your traffic, rendering it indecipherable to unauthorized observers. This is expected, given its use of AES-256 encryption, which is renowned for its strength.

Additionally, PureVPN employs “Quantum Resistant Encryption Keys” (QR Servers) on select servers, which the company claims enhances security and resistance to hacking. This feature is available only with the UDP protocol and on the following server locations:

  • Australia – Brisbane
  • Australia – Melbourne
  • Australia – Perth
  • Australia – Sydney
  • Canada – Toronto
  • Germany
  • Netherlands
  • Singapore
  • UK – London
  • US – New Jersey
  • US – California
Failed Kill Switch Tests

While PureVPN includes a kill switch feature, our testing revealed that it does not reliably protect your IP address in the event of a connection failure. Our tests indicate that PureVPN fails to conceal your IP address when switching server locations and exposes it after reconnecting to the internet following an unexpected disconnect.

purevpn-kill-switch-test

An effective VPN kill switch guarantees that your IP address remains protected and is never accidentally exposed, even when switching servers. VPNs such as Mullvad, Mozilla VPN, and PIA provide this level of security.

While PureVPN does provide a warning when you change servers, which is a step beyond many other VPNs, this issue remains a significant flaw.

purevpn-server-location-switch-warning

While PureVPN’s kill switch effectively disconnects your internet in the event of a sudden VPN drop, it is important to be aware of our findings when using this feature.

PureVPN Extra Features

PureVPN’s security suite is less comprehensive compared to VPNs like Surfshark or Windscribe. It lacks features such as an ad blocker and Double VPN, but its simplicity may be appealing to some users.

Key features of PureVPN include:

  • Split Tunneling (Windows, Android, iOS): Available on all devices except macOS, this feature allows you to choose which applications or websites use the VPN and which do not. Most quality VPNs offer this capability.
  • VPN on Demand (iOS) / Always On (Android): This feature ensures that you are connected to the VPN before accessing any websites, providing an additional layer of security.
  • Reconnect on Disconnect (Windows & iOS): This feature automatically reconnects you to a server if your internet connection drops. It is recommended to enable this to prevent accidental exposure of your IP address.
Port Forwarding Costs Extra

Port forwarding is not included in PureVPN’s standard subscription plan. This feature, which is valuable for torrenting and can significantly enhance download speeds, is available at an additional cost. While it is common for VPNs to charge extra for dedicated IPs, it is less typical for port forwarding. Some VPNs, such as PIA, include this feature without additional fees.

A Streamlined Approach to Security

Beyond the features mentioned, PureVPN’s security package is relatively minimalistic. The recent updates to its apps have reduced customization options, favoring a more automatic approach. PureVPN now defaults to 256-bit encryption and IPv6 leak protection, simplifying the user experience for those less familiar with VPNs. However, advanced users may prefer more technical VPNs, such as Astrill or Windscribe, for greater control and customization.

Bypassing Web Censorship

PureVPN Fails Against Censorship

Censorship Rating: 3.0/10

PureVPN falls short when it comes to bypassing internet censorship, particularly in restrictive environments such as China. Our tests on a Shanghai server showed that PureVPN was quickly blocked by the Great Firewall, and access to the service was not possible without using an additional VPN. This renders PureVPN ineffective for users in China and similarly censored regions such as Russia or Turkey.

Ranked #44 out of 62 VPNs for Bypassing Web Censorship

Although PureVPN’s server network may be useful in countries with less stringent censorship, its obfuscation efforts are limited to the OpenVPN protocol. It is unclear if PureVPN employs advanced techniques such as Shadowsocks, Obfsproxy, or SoftEther. Consequently, there are more effective VPN options available for circumventing censorship.

Device & OS Compatibility

Lots of Dedicated Apps & Large Multi-Device Allowance

Device Compatibility

PureVPN supports installation on a wide range of popular and less common devices, including dedicated apps for Fire TV Stick, Android TV, and Kodi. It offers a generous allowance of 10 simultaneous connections, enabling you to use PureVPN across 10 devices at once. Additionally, it can be installed on routers and used with gaming consoles.

PureVPN Apps

You can easily install and use PureVPN on various devices, including:

  • Windows
  • Mac
  • iOS
  • Android
  • Linux
  • Router

PureVPN provides a notable feature with its DD-WRT router applet, a rarity among VPNs. This allows you to install PureVPN directly on your router, thereby covering all devices connected to your home WiFi. The router applet includes a graphical user interface (GUI) accessible from your router’s login page, where you can select servers and activate additional features. Installation guides are available for numerous other router models as well.

purevpn-devices

We encountered challenges while attempting to configure PureVPN on our test Linksys router. The provided guide included outdated screenshots, and support was insufficient in resolving our issues.

PureVPN offers a generous allowance of up to 10 devices per subscription, allowing simultaneous connections on multiple devices. While this is a substantial benefit, it does not match the unlimited device options provided by some VPNs, such as IPVanish.

Game Consoles & Streaming Devices

PureVPN supports installation on a variety of devices, including:

  • Apple TV
  • Amazon Fire TV
  • Android TV
  • Chromecast
  • Nintendo
  • PlayStation
  • Roku
  • Smart TV
  • Xbox

While the PureVPN app for the Amazon Fire TV Stick is functional, it is not the most outstanding option available. However, it effectively unblocks geo-restricted content and offers a user-friendly interface for quick server connections.

PureVPN also provides a Kodi add-on, which is relatively uncommon among VPN services. Despite this, the add-on’s performance may be compromised by PureVPN’s less-than-ideal logging policy.

Unfortunately, PureVPN does not offer Smart DNS functionality. Unlike competitors such as NordVPN, which excels in providing Smart DNS tools for streaming US content, PureVPN currently falls short in this area.

Installing PureVPN on a router is advantageous for gaming, as it allows for stable connections with minimal lag. Our speed tests indicated consistently low ping times (6ms on IKEv2 and OpenVPN), reducing the likelihood of delays.

Browser Extensions

PureVPN offers browser extensions for several platforms, including:

  • Chrome
  • Microsoft Edge
  • Firefox

These extensions are equipped with useful features, such as WebRTC Leak protection, enhancing your browsing security.

purevpn-chrome-browser-extension

One of the standout features of PureVPN is its GPS spoofer, available through its browser extensions. This functionality is uncommon and typically found only on Android devices, as seen with VPNs like Windscribe and Surfshark. It is commendable to see that PureVPN offers this capability for browser use as well.

We evaluated the GPS spoofer to verify if our detected location aligned with our selected server using a GPS coordinator. We were satisfied with the results, as demonstrated in the following data.

purevpn-gps-spoofer-test

PureVPN might consider expanding its services by developing extensions for Safari and Opera browsers. It is important to note that these extensions function as proxies rather than full VPNs. While they can alter your IP address, they do not provide encryption for your device’s traffic.

Differences Between PureVPN Applications

Although PureVPN applications are designed with a streamlined interface, they are not entirely identical. Below is a comprehensive list of PureVPN features and the devices on which they are available for clarity:

PureVPN Feature Windows macOS Android iOS
IPSec
IKEv2
WireGuard
OpenVPN UDP
OpenVPN TCP
Proxy Network
Connect to Fallback
Kill Switch
Split Tunneling
VPN On Demand
Reconnect on Disconnect
Personalize Server Selection
Show Ping Values
Launch System on Start
Auto-Connect After Launch
Auto-Connect After Wake
Auto-Update
Prevent Auto Sleep
Language Options

Ease of Use

Enhanced Usability Across Applications

Ease of Use Rating: 7.8/10

The recent redesign of PureVPN has notably improved its usability and visual appeal across all platforms. The interface is user-friendly with minimal differences between the apps, contributing to a more cohesive user experience. However, some technical issues and error codes were encountered, such as login difficulties on various devices and connection failures.

Ranked #25 Out of 62 VPNs for Ease of Use

We thoroughly tested PureVPN on every supported platform to evaluate its performance. The latest redesign has made PureVPN more visually appealing and user-friendly, aligning it with other consumer-oriented VPNs through its intuitive interface and streamlined options.

PureVPN on macOS and Windows

The PureVPN app for macOS is the most simplified version among PureVPN’s clients. While this simplicity is beneficial for users seeking ease of use, it does lack certain features, including split tunneling, VPN On Demand/Always On, and reconnect/disconnect options.

The app includes several features designed to enhance the user experience, such as system start-up launch, automatic VPN connection upon device start-up and wake-up, and automatic app updates. While these are standard features, they significantly contribute to a smoother and more controlled VPN experience.

purevpn-windows-vs-mac

Windows users benefit from the most comprehensive PureVPN experience. As is common with many VPN providers, Windows applications offer the fullest range of features and are prioritized for new updates. PureVPN’s Windows app includes split tunneling, a feature that is not available on the macOS version.

Despite these differences, the Windows app maintains a similar interface to the macOS app, providing a consistent and streamlined user experience. Both versions are designed to be clean and user-friendly.

However, unlike the macOS app, the Windows version does not support auto-connect after waking or prevent auto-sleep options. These are minor differences in functionality.

PureVPN on Mobile: iOS & Android

The PureVPN app for iOS is straightforward and easy to navigate. While it lacks some of the advanced features and settings found in the desktop versions, it includes essential options such as protocol selection.

Similarly, the PureVPN app for Android is also simple and aesthetically pleasing.

Both mobile apps do not offer the same level of customization and ease-of-use settings as the desktop versions, which is largely due to the inherent limitations of mobile platforms.

purevpn-android-vs-ios

Both mobile applications offer features such as split tunneling, fallback connections, and customizable VPN server selection. However, it is important to note that the kill switch feature is not available on iOS devices.

Additionally, we encountered frequent connection issues while using PureVPN on iOS, including Error Code 408, which significantly impacted the mobile experience.

We also faced difficulties logging into various devices using the same credentials, despite their accuracy. To resolve this, we had to reset our password to access both Android devices and the Fire TV Stick.

PureVPN’s Fire TV Stick App

PureVPN offers a dedicated app for the Fire TV Stick, designed for seamless installation and user-friendly operation.

purevpn-fire-tv

The app automatically connects you to a proxy protocol optimized for streaming, though you have the option to manually choose a more private protocol if desired.

The app features a server list, a settings menu that includes protocol options and split tunneling, and a primary connect button. Users can filter for P2P servers, mark their favorite servers, and view information on ping times.

Multiple Language Options Across Most Devices

PureVPN has enhanced accessibility by offering support for 12 languages on Windows, macOS, and Android. Unfortunately, language options are not available on iOS.

The supported languages are:

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Spanish
  • Turkish

purevpn-russian-language

Customer Support

Live Chat Performance: Disappointing, but Support Center Excels

Customer Support Rating: 8.5/10

PureVPN offers a live chat bot that is available around the clock, but to reach a human representative, you must submit an email or support ticket. The standout feature is PureVPN’s extensive online support center, which provides a wealth of installation guides and answers to a wide range of queries. However, incorporating more personalized support could significantly enhance the customer experience.

Ranked #13 out of 62 VPNs for Customer Support

Customer Support Available in PureVPN
24/7 Email Support Yes
24/7 Live Chat Support Yes
Chatbot No
Email Support via Online Form No
Online Resources Yes
Tutorial Videos No
Disappointing Live Chat Experience

PureVPN provides 24/7 live chat support; however, it is operated by automated systems rather than human agents. This results in challenges when trying to connect with a real person, and response times can be sluggish.

The automated bots offer limited assistance and only allow you to choose from pre-defined categories. If your issue does not fit within these categories, finding a solution can be difficult. As demonstrated in the video below, users must navigate through a series of automated prompts before an automatic support ticket is generated. The option to speak with a human representative is not readily available.

To connect with a support agent, you should type “get me a human” in the live chat. However, we experienced a 15-minute wait for an initial response, followed by an additional 25 minutes for a reply to our first message. On some occasions, our queries were not addressed at all.

purevpn-live-chat-response-time

For more effective support, it is advisable to generate a support ticket or send an email directly. However, the response time can be less than ideal; for instance, an email sent at 14:21 received a reply at 20:07, resulting in approximately a six-hour wait.

This is particularly disappointing given that PureVPN previously offered round-the-clock online support agents.

Extensive Online Resources

On a positive note, PureVPN’s online support center is highly impressive. It features comprehensive guides and walkthroughs for nearly every possible scenario, making it one of the most effective help centers we have encountered.

purevpn-guides

The support center includes hundreds of detailed walkthroughs, complete with images (though some may require updating), covering every platform and process imaginable. For complex issues, these resources are the most effective way to find a solution.

Price & Value

A Cheap VPN If You Don’t Pay for Extras

Rating: 8.0/10

PureVPN offers competitive pricing, with the lowest rate available at $2.14 per month on its five-year plan. While this plan provides excellent value, it requires a long-term commitment and can be complicated by the additional costs for extra features. Shorter subscription plans are significantly more expensive.

Ranked #8 out of 62 VPNs for Price & Value

PureVPN is among the most affordable VPN services on the market, though some competitors offer better value. Below are the available pricing plans:

Monthly:

  • $12.95 per month
  • Billed $12.95 every month

12 Months:

  • $3.99 per month
  • Billed $47.95 for the first 12 months, then $57.95 annually
  • Save 65%

2 Years:

  • $2.14 per month
  • Billed $57.95 every 2 years
  • Save 82%

5 Years:

  • $2.16 per month
  • Billed $129.95 every 5 years
  • Save 82%

Longer subscriptions provide significant discounts. At $2.14 per month on the five-year plan, you save 82% off PureVPN’s standard monthly rate of $19.95, offering a competitive edge.

PureVPN also offers a 2-year and annual plan for those preferring shorter commitments. As with most VPN services, payment is required in full at the start of the subscription period.

Additional features, such as dedicated IPs and port forwarding, incur extra costs. PureVPN’s pricing for these add-ons is higher than many competitors, and prices vary depending on the plan:

  • Dedicated IP: $4.99 per month
  • Dedicated IP with Port Forwarding: $6.49 per month
  • Dedicated Server: $12.00 per month
  • Multi-login: $5.98 per month
  • Port Forwarding: $1.49 per month

For those seeking features like port forwarding, other VPNs, such as PIA, include these in their standard pricing.

Payment & Refund Options

PureVPN supports various payment methods, including:

  • American Express
  • Bitcoin
  • Mastercard
  • PayPal
  • UnionPay
  • Visa

This range includes privacy-oriented options like cryptocurrency, though refunds are not available for Bitcoin transactions. For maximum privacy, Mullvad offers cash payments, which PureVPN does not.

Free Trial

PureVPN offers a seven-day “free trial” for $0.99, allowing users to explore the service at a minimal cost. However, this charge indicates that PureVPN does not provide a true free trial. To test PureVPN risk-free, users can take advantage of the 31-day money-back guarantee. This policy is straightforward, with no need to justify cancellation, although customer support may inquire about any technical issues.

This is one of the longest money-back guarantees available, surpassing the standard 30-day period. Only CyberGhost and Norton Secure VPN offer longer guarantees—45 days and 60 days, respectively.

I'm Mihir Thumar, a dedicated movie enthusiast who never misses the release of new movies or TV series. My discovery of VPN and IPTV services unlocked a world of entertainment, providing a vast selection of TV channels, movies, and web series—all in one place.

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